My complaint is similar to a number of others on this site. I ordered a couple of pieces of jewelry by e-mail for the birthday of a lady friend in October. The order was placed, I received a confirmation, and nothing else. A week later, I received another e-mail asking me for my opinion on my order. Since I hadn't received it, I let it ride.

Weeks later, I wrote to them (by e-mail) to ask about the status of the order. I received a response that there had been a problem with the credit card (possible, but unlikely), and they had cancelled the order. No notification at all.

Multiple e-mails (and pitiful responses) later, I sent a letter to Kevin Brabson, Customer Care Senior Manger. I finally received a response from him today. It was a bland letter ("Dick and Jane Order off the Internet" would have been a good title), essentially calling it my fault for not checking the order status. No apology, no concern.

Maybe I'm wrong, but it seemed to me if they want to sell me something, they should make it easier for me to know about the situation. He signed off "looking forward to filling your new orders..." Not likely.

Of course, I was not able to give her the jewelry for her birthday (fortunately, I was able to substitute). I can't say I was cheated, since I never got the merchandise, and was not charged. But, I was very inconvenienced, lost a lot of time, and got a BUNCH of aggravation. I can only hope that this sorry excuse for customer service causes the company to fold soon.