Jewelry Television

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Category: Lifestyle

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United States

jewelrytelevision.com

Jewelry Television Reviews

Bozworth December 29, 2010
Horrible customer service and lies
This company is not only incompetent but does not care at all about the costumer. I have never had such a horrible shopping experience in my life until I made a purchase from them. What I can't understand is how a company like this can get away with this behavior. I purchased a ring from them, a very special item that was ment for my little sister. I spent all my money on this and told my husband that I did not want a single present for Christmas, that giving this ring to my sister would be my present. I spent weeks searching JTV for the perfect ring, as I have very little money and wanted to make sure I could get her the best thatI can afford. The problems started right away with them failing to send me a conformation email, then there was a mix up at the post office and it was sent back to JTV for some reason. We contacted them right away and many many times since and were told over and over again it would be sent back to us the moment they received it. Well that was a complete lie, we called them and they said they received it and they would be sending it to us soon, the next morning we get an email saying that our "return" will be credited to our card in 14 days. I was beyond upset we have spoken to so many people there and everyone was to know that it was to be sent back to us ASAP that it in no way was a return and was only being sent back to them because of a horrible mistake made by the post office. There is only one of these rings so there is no way. They could send me another one, we called them and asked how this coul possibly happen and they as always could not do anything to help and did not offer to compensate us in anyway. They know in great detail what this ring means to me, that it isn't just a ring, but a gift to my sister during a extremely painful time in our lifes. We have spoken to so many people there not only by phone but several emails, and no one there is at all capable of doing anything to help a costumer if they mess up. They ruined my Christmas and this heart felt gift, and won't do anything about it. Even at mcdonalds, if they mess up your order, they will compensate you in some way, but Jtv will not and trust me when I say THEY DO NOT CARE ABOUT YOU and will not try and fix their mistakes! SO NOT BUY FROM THEM!!! there is much more to my story bur it is way to personal to mention on here and if you knew how they treat people who are even is such pain, you would be disgusted
Diana Saro October 15, 2010
still no refund
On September 27, I returned a bracelet in the amount of 199.00
I called to make sure they had recieved the jewelry on October 6, 2010 it was on their warehouse, as of today I have not gotten my
refund .
Thank you for any help you may give me regarding this situation,
I already call them 3 times.
Deboo October 4, 2010
Return of items
After receiving a bill of 61.92 for four items returned ( a ring, earrings, bracelet & necklace that were returned due to poor quality) I called JTV Preferred account only to be told that I needed to call JTV customer service. When I spoke to a rep to make sense as to why I was being charged this amount and got no where, I then requested to speak to a supervisor. It seems that JTV hosts promote how wonderful this service is to use prepaid labeling but forget to leave out the fact that the CEO of the company contracted another company at a higher rate for the return labels. Meaning that if an item that was shipped at $3.99 to you from UPS, the other company charges $10.98 to return it. Oh by the way, the supervisor did not know the name of the company used to return items. What a racket! When I attempted to work with the supervisor to reduce this charge, it was NO!
disappointed jewelrydeb September 16, 2010
does not live up to it's advertising
I used to be one of the biggest fans of Jewelry Television. In fairness to them, I have received some really beautiful items from them, that did appear to be quality pieces. Over the last several years, I have purchased many beautiful items from them including Indian Ruby Rings, Tanzanite, natural gemestone chunky necklaces, etc. I have been a great customer, I believe.

My Indian Ruby ring is gorgeous and is still one of my prized possessions. Some other pieces have been lovely statement pieces. However, I'm in complete agreement with the reviewer who said they do not grade their Tanzanite. I once ordered two Tanzanite rings set in Sterling silver, under $50. specials. They were so light in color you couldn't hardly even see the lilac. For the price, I wasn't expecting the moon, but I was very disappointed! I never wore them, and I don't think even a teenaged girl would be pleased to receive them. They sit in my jewelry box, unused. The color looks nothing like the color it featured on TV... they both look altogether different than pictured. I purchased treated Lapis Lazuli Necklace, a statement piece, and was disappointed in the color when I received it. Even more so when the piece left a dark stain on my neck where I had slightly perspired due to humidity. My last big order in Spring of 2010 was definitely a mixed bag. A few items were pleasing to the eye. Sterling Silver, but no 925 tags in silver attatched to the
item to confirm that the item is unadulterated S/S like other companies do. In fact, one bracelet looks pretty, but have never worn even once because I can't even get the lobster claw closure to line up. It twists and turns over, not ever lining up right with the clasp, and I've tried hundreds of times! The biggest disappointment was that I ordered 5 watches; they were great bargains, and looked pleasing to the eye. In all honesty, there was something wrong with every one of them. One didn't work, one the clasp broke and fell off my wrist my first time I wore it, so I lost it. Another, all the beads broke on the elastic the 1st time I took it off and my wrists are pretty small. Another, it quit telling time about one week later, and another the band was not "leather" and it came unraveled looking cheap after three wears. They also did not want to honor the discounts that were coming up on my Online order. It would show certain items with sometimes several markdowns. They were having trouble with their website (again) and I had to call to place the order. This was a pretty large order, and they CS Rep complained that my order was keeping him from his lunch. He didn't want to give me the same prices I was visibly seeing...he finally did so, and later I had to call back due to a mix up, and a supervisor got on the phone with me and tried to tell me that the original guy was out-of-line to give me those prices. I tried to explain that I was reporting literally the discounts that I was seeing, and she told me that they didn't exist on their end, and that that guy could be in alot of trouble for giving me those discounts. I didn't even bother to mention that this guy had in fact been curt and rude, but at least he had delivered on the pricing. So, at that point I felt that I had to defend this guy so he wouldn't be penalized or possibly lost his job! Such foolishness!! :

I have received some beautiful pieces that I really do love and enjoy wearing. However, there shipping is high and I agree that sometimes they really do misrepresent themselves. I thought I would be treated better that I was because I had been a loyal customer...I haven't purchased anything since then. I have found another jewelry channel, a liquidation channel beats their prices and exceeds their quality in most items. Their shipping is normally much cheaper, also. I have been very pleased with my recent purchases there, and will probably not order much from JTV anymore, if at all! I agree that their quality has gone down, and they're not delivering as they had a couple of years ago.
ANGELEYES February 20, 2010
PACKAGING OF ITEMS
Does anyone ever use those ugly blue boxes the send your jewelry in? I can't understand why they switched to those things. #1. if we don't want people to know where we bought it, your found out they have their stupid name on it, , duh. So you have to find/buy a box to give the gift in...dumb!!! I like the boxes given to you on the other shopping sites, they are very nice boxes and they leave off their name...now that is smart, , jtv you messed up again...
cindy newman January 24, 2010
did nt apply free shippin after they accepted it on line
I npurched an item online and used a code for free shipping, which was reflected in the total. when I got a comfirmation via e-mail it showed that I was charged shipping. i have tied to get a phone number for customer service buy apparently its not published thru the phone company or online.the order number is 62164087 and the id number is 4290862.
wareaglejoy December 22, 2009
Deceptive Sleeing Practices
Jewelry Television has at least one class action lawsuit filed against them for deceptive selling practices. They sell their gemstones without any grading or standards. They sell their diamonds as "cleanest brightest, whitest" which for an ethical seller would translate as flawless D color diamonds when none of JTV's diamonds are above industrial or promotional grade. Tanzanite sellers around the world grade their gems as A, AA, AAA etc, but JTV doesn't even grade them at all so one ever knows what they are going to get. What they show you on TV is not what they send you in the mail.

They have a "designer" who goes by the name "Frank" who won't reveal his real or last name even though there are many designers in the jewelry world named Frank (such as Frank Circelli, for one) so the name Frank is not unique. He also will not disclose the name of his company. He is hiding something either unethical or illegal but JTV will not say who he is or who he represents.

JTV sells fissure-filled rubies and brag about the fact that they disclose that they are treated, but never ever tell you that the treatment is not permanent. Unfortunately people don't figure it out on their own until long after the 30 day return period is way over.

They sell parcels of gemstones as high-end when they are discarded cutters’ lots consisting of poor color, highly included, deeply scratched, heavily chipped, poorly or whop sided cut stones. They also include stones have been removed from settings because they were defective or damaged and needed to be replaced.

The hosts all appear to be very ignorant themselves and victims of repeating the "company line" just to keep their jobs. Any host they hire that has credentials are quickly let go and replaced with a ventriloquist's dummy.
ANGELEYES November 12, 2009
BAD GOLD EARRINGS
I bought a pair of earrings from JTV.com/jewelry television. They were advertised as 14KT Gold. Well, I wore them for about 8 hours the other day and when I took them off my ear holes were black! What kind of Gold turns you black? I have so much jewelry all gold and not one piece has ever done this. Can't find a 14KT marking. This is false advertising! These people are hard up for a $. I am peeved, I paid $100.00 for these earrings, and as always, they say these would be 3 to 5'xs higher in a retail store! duh! They lie cheat and steal. Do not shop at jtv.com, jewelry television, you will get ripped off...
ANGELEYES November 9, 2009
TELLING LIES AGAIN
Was watching tonight, and the lies are still comming. Misty(host) was saying Chrome Diopside(gem) can only be bought at JTV. BS. They listed a number of retailer such as JC Penney's, Zales and said their search resulted zero inventory for Chrome. Well what she did not tell you was that this gemstone can be gotten at HSN, Amazon.com, E-Bay, etc. She said they can set the price. Well, yea they can, because their chrome diopside is the parcels that all the other retailers turned down. I bought a ring from them several years ago for $80.00, they said this is 3 to 5 x's lower than retail! It was, you know why? It was so dark it almost looked black. How can they get away with all the lies? PLEASE DO NOT SHOP THERE. YOU CAN GET CHROME DIOPSIDE ELSEWHERE, maybe for a little more bucks, BUT you are getting a NICE STONE not JUNK...
StaN80 November 9, 2009
Rip off
The Auction site is just a rip-off. I won a 3ct Ruby for $26.99 plus s/h of $6.99. Got my congradulations you won e-mail, and my order invoice. After 12 days they cancelled saying the ruby was to damaged to send. Yea! Right! They send out damaged stuff all the time. Why would it take 12 days to notice this badly damaged stone? So, I have been watching that auction site for rubies and they are not puting 3ct loose gemstones on there, WHY because they don't want people to win any big ticket item for a few dollars. Today, all the rubies I saw were under a ct. WHAT RIP OFFS, DON'T BID ON JTV AUCTIONS, THEY DO NOT DELIVER..

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