Jewelry Television Reviews
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Jenov79
November 2, 2009
Fraud and scam
Won another auction item at JTV.COM, got my confirmation number, got my congradulations you won an auction and was waiting for that 3ct. ruby. Well it did not come, I look on my account status and it was cancelled by JTV. This time their excuse was that the stone was to damaged to send out! really? They mail out damaged stuff all the time. What really got me was it took them 12 days to figure out this ruby was damaged. I ask them to send it, the item pictured was ok, not so damaged looking to me. BUT THAT'S NOT THE PICTURE, ONLY A COMPARSION. Geez, they have done this to me several times. Guess they could not find a ruby at 3ct. for 26$ plus 6.99 s/h. They had no problem mailing me out the quartz I won two days earlier, had that in no time flat. They are frauds. NO WAY WERE THEY GOING TO LET A 3CT. RUBY GO AT THIS PRICE. AND THAT MY FRIENDS IS FRAUD. I won it fair and square and they DID NOT DELIVER. My advice is DO NOT USE JTV.COM AUCTION SITE/OR SHOP THERE AT ALL. YOU WILL BE SORRY IN THE END...
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odit50
November 1, 2009
Wrong item sent
I had been doing business with JTV snce 2007. At first, I believed everything they said on television and ate it all up. I spent several thousands on various items ranging from rings, necklaces, earrings, etc as well as gifts for friends and relatives. I even broke a CD once to buy their jewelry. They have sent me wrong items in the past which they were readily apologetic and immediately sent the correct items to me without me sending the wrong items back. Granted the wrong items were very inexpensive so I guess it wasn't worth the money for them to send me a prepaid label. Well, they have since then sent me another wrong item which this time they wanted it back before they could send me the correct item or issue a refund. I was very offended by the customer service rep insinuating that I was trying to pull a fast one, claiming that a lot of customers say that they have received wrong items in order to get "free replacements". On that note, I asked for her supervisor who was as rude as the rep and even hung up on me. Since then, I haven't been able to get any cooperation from anyone to help me or resolve the problem. I returned the wrong item the same day I received it and paid for the postage and delivery confirmation myself. I still have not gotten any response from them as to the status of my refund so I disputed the charge with my credit card company. I have vowed to never do business with JTV ever again. They are liars and cheaters!
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October 30, 2009
Rip off
Recently I won a auction on-line from jtv.com. I won the bid and received my notification that I won and also recieved my order confirmation. I was waiting and waiting for my item to arrived, it did not so I check the status of my order, only to find that it was cancelled! I did not cancel it, my bank did not cancel it, so WHO DID? I called jewelry television and was told that it said cancelled, no other method of payment. I asked what that meant, they told me it did not go through my credit card. I told the "gentleman" that could not be, there is always $600 or more in that account. I told him it was not me or my bank that made the mistake, I offered to send him a copy of my statement showing that indeed there was enough money in my account at all times. He said No don't bother, you should keep you stuff in order. duh? I'm the customer! I ask if they would be willing to offer me a comparable item to the one that I won and I would pay the same price I should have at auction. No he said. I have been a customer of JTV for 6+yrs and have had lots of problems but they usually will work something out. There is good and bad, but lately its been all bad at this website. I was told that maybe my bank was updating at the time and it rejected it! I'm confused there was 7x's the amount in this account. It never happened before. Hmm could it be I won a item they price out at about $40.00 for $18.00? I wonder. I also noticed that the item was just aired and sold out during the auction bidding time. Did they take my piece and sell it for the Higher amt.? BAD BUSINESS ON THEIR PART. Anyway just beware!!! I ordered another item just the other day and same thing got my order confirmation and waited, nothing. Called the company was first told it was mistagged so they cancelled it, then oh no, it was already sold out! duh, why did I get my order in and rec. my confirmation and the item was sold out!!! I e-mailed the owner Mr. Tim Matthews since I could not get anywhere with the customer services reps., never heard from him. I have lots of complaints, they have really been going down hill. Beware of buying their watches they arrive with dead batteries or they work for 2 weeks. TIME TO FIND ANOTHER SHOPPING NETWORK...
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October 29, 2009
GOAL IS TO RIP YOU OFF
JTV is there to rip you off. It took me awhile to catch on but I finally did. I was one of the people who got ripped on the andesine/Lab. I did not bother to send back my info. related to the law suit. They still had me fooled! NOW I know. They have gotten worst over the years. They send out watches with dead batteries, watches with the plastic tabs missing and running, the so called warrenty is missing. How do they get away with this? Did I buy a used watch? Should it not be a law that they tell you it is used, may need a battery, etc.? I learned from the host that their overlay is much better than the standard in the industry. She said 25mils is the standard. This is 100 or more mils. Some of the stuff I bought turned in a few weeks! How can they claim their's is better? You know, I think they count on people not getting things checked out. They sold me a pearl necklace and said it was worth 3 to 5 x's more, a jeweler look at it and told me it should be in a grab bag! Boy did I feel stupid. I have so much jewelry, watches and gemstones and most of it is just plain junk. I can't even sale it at a yard sale for a few bucks. NEVER buy their gemstone parcels, I tried 2 x's, they are all so tiny and you don't know if it is real or glass. OH AND NEVER WASTE YOU TIME ON THEIR AUCTION site, they rip you off even more on that site. One thing that I really feel bad about is giving reviews, once you write a review, you can't go in to change it and the site won't let you review it again. I gave nice reviews for things I received and after wearing the item a few times it broke, dented, overlay fell off. PLEASE DO NOT SHOP AT JTV.COM, YOU WILL BE SORRY IN THE END!!!
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ANGELEYES
May 2, 2009
SKIN CARE PRODUCT
Did you guys see that JTV is trying to sale SKIN CARE PRODUCTS? ha ha, You know what really gets me is that a lot of their hosts are known to say "We do jewelry and only jewelry not like those other places, we know out stuff" HMM are the owners getting greedy! Who would buy this from them? What do they know about skin care? AND THE PRICE, , , TO HIGH. I HOPE THEY FALL FLAT ON THEIR FACE, ITS TIME JTV GETS WHAT THEY DESERVE. THEY HAVE BEEN RIPPING OFF PEOPLE WAY TO LONG...They claim to know their jewelry, yea right, if they know their skin care products as much as they know their jewelry don't buy it, you will be in big trouble, never know what they will send you...BEWARE
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ANGELEYES
April 30, 2009
RIP OFF ARTIST
JEWELRY TELEVISION IS GOING DOWNHILL FAST!! This company has gotten so bad in the last year I hope they go under! I have shopped with this company for 6+ yrs and have just now gotten to know how much of a rip off co. they are. Sure during my time shopping with them, there were problems, as you would expect in any business, but most were taken care of. I always knew their stuff was not top or even med. quality, but affordable. You never receive the item shown that's their show piece. I ordered what they described as a very nice blue tanzie, yea---IT WAS WHITE. They send out watches with dead batteries and if you are lucky to get one with a working battery it dies in a few weeks! Also, their auction site is a rip off too. I won an auction for a necklace and was waiting for it to arrive, , never did, checked the status, cancelled. HMM I did not cancel it, My bank did not cancel it, had plenty of money!! I called the rep. said you card did not go thur, sorry I said thats not possible, I just talked to my bank they never declined anything and besides I have plenty in there to cover this cost at least 7x's over. Well its not our fault! It's not mine either. So I offered to send a copy of my statement showing that indeed the money was and is avail. Was told NO. I asked if they would be willing to offer me a compairable item of the one I won for the same bid. NO!~! How rude. Later I found out that the item I won was aired right around the auction time and it sold out!! HMM did they take my item and made sure they got that higher price? You bet your azz they did. Also, ordered another item, got my order in, got my conformation no. and was waiting, waiting, ERR!! again cancelled, THIS TIME I was told the item was mistagged, then she said oh no it was sold out!! duh, how did I place my order, get a conformation no and recpt. and that item was already sold out? Anyway, things just keep getting worst. I e-mailed the owner MR. TIM MATTHEWS, , , hmm nice guy, , , NEVER HEARD FROM HIM!!! guess now its time to find a real shopping network. I have plenty or more things to tell you about their so called good deals, next time..
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December 4, 2008
Bad diamonds and gems
Several times (Im a slow learner) I have purchaed rings from JTV which look absolutely beautiful on the screen and then when I receive them they are junk...the stones are cracked...poor color, occluded etc. I think they put the good ones on the TV and then send out the junky ones. I will never buy another thing from them.
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