I recently had a problem with my dishwasher's control panel. The control unit needed replaced. My home warranty company, American Home Shield (AHS), dispatched a local technician from JGG Electronics and Appliances in Pittsburgh. The technician was very rude and had considerable difficulty figuring out how to take off the front of the dishwasher. When I offered a suggestion he became defensive and in frustration forcefully removed the front cover of the dishwasher. Since I had a previous technician look at the issue, I knew that the front cover did not need to be removed to successfully repair the unit. I tried to politely suggest that to the technician and his response was "I got this, I got this" in a rude and angry manner. The front cover of the dishwasher was removed, but it did not allow him access to the control panel unit. After 10 minutes of fiddling around and saying "I work on dishwashers all the time", he figured out that he just needed to remove a few screws and off popped the control panel...which is what I tried to suggest to him earlier.

When the technician removed the control panel, he broke several plastic tabs that held the panel in place. I commented on this to him, but he ignored me. When putting the dishwasher back together, he could not remember how to put several of the parts back in the right place. I turned my head for a minute and those parts disappeared, so I'm not even sure he put them back in their proper place.

After installing the new control panel, he asked me to test it and it worked properly. However, the control panel cover was not installed correctly and was loose. Given that the technician was clearly angry at this point, I left that go and he left the premise.

After reporting this to AHS, they advised me that it wasn't their responsibility to deal with damages caused by their licensed technicians and that's something I had to do on my own. Thanks AHS, big help. So I called the company's main number and got the same unprofessional technician. He argued that he didn't break anything and that all those tabs just fell out of the dishwasher. To quote him, "you're wasting my time" and then he hung up on me.

I've now had three negative experiences with JGG Electronics and Appliances. It has been the same technician both times, but that is expected as the business appears to be a sole proprietorship. If you need any type of appliance or electronics repaired, I would strongly recommend you find an alternate business that has more competent technicians and act more professionally.