I brought my vehicle in to Jiffy Lube Lake Elsinore, CA for simple oil change in early March, 2011. I was quickly informed that my transmission fluid was dirty and needed to be changed immediately. Since I was going on a long road trip, I reluctently agreed to have the $154 service done. After the service was completed, I drove back to my residence to get ready for my trip. I had another problem with my vehicle that Jiffy Lube does not handle, so I brought it to a mechanic. After fixing the problem, my mechanic told me that my transmission fluid was very dirty and needed to be flushed and replaced. The mechanic showed me the fluid and it was nearly black (as opposed to reddish pink when the fluid is clean). Since I was leaving for my trip that evening, I didn't have the time to bring back my vehicle to Jiffy Lube and elected to have the mechanic replace the transmission fluid. Whem I got back from my trip, I contacted Jiffy Lube to tell them about the problem and the manager Steve told me that I should have brought it back to them for the them to "do the job right." I told him that I have a reasonable expectation that that the job would be done right the first time and if I didn't have to have my vehicle looked at by a mechanic, I would not have known about the substandard work. I also told him that I didn't have the time to come back to have my vehicle serviced because I had to leave for my trip. Steve told him he would contact his Regional Manager, Cory Phelps, to see what they could do for me. He also said he would contact me in a few days. Two weeks later (after not returning my phone calls), I finally caught Steve answering the phone and asked why he hadn't contact me about the situation. He told me that his Regional Manager has been out on vacation and that he just got back. Steve said he would call me in a day or two. Another week and a half passed and I caught Steve again and he said that the Regional Manager said I should have brought my vehicle back before anyone touched it so they could do the work over again. This is completely unacceptable and at the very least they should have offered me a complementary oil change or service. Instead, they are more interested in brushing complaints aside, doing substandard work and losing customers. Do yourself a favor and go somewhere else! This Jiffy Lube location does not have pride in their work and do very substandard work. If you've recently had transmission service done, you might want to double check your transmission fluid because I'm guessing that they did a half ass job and ripped you off! I'm going to tell all my friends and family how I was treated and warn them of Jiffy Lube's incompetence and terrible customer service. Terrible, just terrible.