I was emailed an offer for a book and DVD by Jillian Michaels. I ordered them, it was a good deal. It included a free four week membership to her online weight loss program. If you do not cancel this online program before the four weeks is up, they will charge your paypal or credit card $52.00. And even though I canceled the very day I was charged, they will keep one weeks worth of money. And if you complain, they will tell you that you should have bought the book somewhere else and have paid full price. Horrible customer service!!! Very rude reps who speak over you the entire time and very unprofessional and disrespectful. Not to mention hell bent on keeping your money. They will outright tell you it's your fault and you should have read the fine print. So basically "screw you". I had the displeasure of speaking to Katelyn. She's pretty much an ---hole.