After purchasing a digital piano from Jim Laabs Music I was told that it would take 2 weeks to ship as they had to get the piano from the manufacturer.

After 5 weeks I called and they claimed that the piano shipped that day. They also said that the piano would ship to a local shipping terminal and I would be responsible for picking it up there. I had paid nearly $150 in shipping charges when I originally made the purchase and assumed that that included shipping to my home (I even had received a shipping quote from them prior to purchasing the piano and there was no indication that shipping would not be to the address I provided them for the quote).

They said for an extra $40 they could have it shipped to my house. I reluctantly agreed, as it had taken so long already and I really wanted the piano. When I check my credit card account a few days later not only had the additional $40 been charged but an unauthorized charge of $113 was also there.

I called and demanded an explanation and was told that shipping costs were actual more than they had originally charged me. I explained that they could not make unauthorized charges on my credit card and that if the original shipping charges were not the total shipping charges their customers needed to be told that at the time of purchase.

They said that if I refused to pay the additional $113 they would cancel the entire order. I told them to cancel it. 6 weeks wasted waiting for a piano that will never come. Don't waste your time. Even if it looks like a good deal, they may try to make up for it with extra charges and, as in my case, even unauthorized charges.