This company preys on the elderly population, knowing they are not up to speed with navigating the web, or tech saavy with a cell phone. In fact, many have never used a cell phone. The predatory sales practices, billing, retention, and advertising practices are absolutely astonishing. The management has no shame and will go to great lengths to cover up any problem such as the BB14 software or the minute counter not resetting. I would not recommend this phone to my very worst enemy, must less a trusted relative or my parents. The credit card is automatically put on recurring when the phone is purchased. The customer is not even asked by the salesperson. Voice mail and "extras" are added without the permission of the customer, all because the sales reps or retail activation person is paid $1 per "value added service" The wellness call is done by a hypnotist, no surprise at all. God help you if your parent dies, because the account is almost impossible to cancel. You will be transferred three times as the cancels are counted against the rep who performs the cancellation. and counted against the stats of that particular call center. The Call Center receives a bonus and the reps are paid individually for each account they "save" The deceased customer is billed long after they are gone. This company should be investigated by the FCC. The VP is constantly sending out a scripted apology to each person that complains on the internet. Don't even bother to send anything to me. Some of us know the truth. It's a free country, I have a voice, and you can't fire me because I post a derogatory note on facebook about working at the call center, which is worse than a nazi concentration camp. Thanks again for all the love you show to your employees!!!

The Jitterbug phone I bought three months ago has still not been activated, despite 4 calls to customer service. They did not contact my old phone provider ATT, even after I spoke with three of there supervisors.

It's often said that ATT has the worst cell phone service and is the most unpopular in the country, but my vote goes to Jitterbug.
Do not buy this phone or its service!

Jitterbug customer service apparently just ignores my e-mails. I sometimes never even get a email response back from them. Even when I do, they don't follow through with the things to which they've agreed to do in the phone book. I've tried numerous times to get them to make changes and/or corrections to my phone book. The changes never happen. They say to keep the phone plugged in after entering the changes, etc whether I've done on their website, or if I did it right on the phone. No changes ever get done. I've asked them three times to remove the duplicates that the phone book shows for three different people. I've also asked to reposition some of the names/numbers, but that doesn't happen either. Programming in names & numbers from the phone itself is exasperating to say the least, cause it takes an eternity to do it, so I 've been making changes and additions right on their website. That's a really easy way to do it, but it would be even nicer if the changes would be done. They don't get done. This company loves to take your money, but they don't like to give good service.