Jitterbug Phone

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Category: Travel

Contact Information
Del Mar, California, United States

www.jitterbug.com

Jitterbug Phone Reviews

May 31, 2008

Rude Customer Service -- Poor Service

I ran into a lady at the airport as I was fiddling with my mother's jitterbug. I was frustrated and trying to get a hold of a CSR to dispute the billing. She chuckled as she told me she had a friend that used to work at the company. Her friend would not buy a jitterbug for her mother due to the billing issues and lack of service. She told me that her friend was overworked and under appreciated -- and that she complained about the management that was notorious for lying to staff and customers. We had a delightful conversation and somehow I cannot forget her as I look at my mother's jitterbug. I have read the jitterbug blogs. I only wish I had done so sonner. Everything in these blogs is true! Jitterbug is really a scam. I am researching other handsets for my mother. In doing so, I truly don't believe the company understands their demographics.

December 24, 2007

Terrible service!

I had a poor experience with one operator at Jitterbug. I then came here and generalized my experience against the entire company. Within 2 HOURS of sending an emai complaint to Jitterbug, on a Satderday NIGHT, I had TWO replies from the VP. The following day I was contacted by another person who had completely corrected the entire situation. Both of these people went over and above to correct the situation and assured me that my experience was an exception to the rule. I am firmly convinced that they are correct and that I have been wrong. I am posting this here in hopes of correcting some of the negative comments I posted earlier. Any company that responds the way this company has is way above the highest standard; working in full integrity from top to bottom. I have no idea what was really going on with the operator I first spoke with, but I am certain that Jitterbug will deal with it and do whatever is the right thing to do for all concerned.