In late July 2007, we flew on British Airways from Heathrow to Oslo. Our baggage did not arrive with us and one bag (with our clothing) arrived back in the States only after our trip had ended. The BA baggage handler at the Oslo airport (serviair) would not answer phones and there was no way to leave a message. We left dozens of emails on the BA website and have to this day not heard anything from BA. At the airport, BA employees were of no help. And because we were on business, we had to purchase clothing (in Norway) and now again after submitting receipts to BA, no one at BA can tell us anything about the status of the claim. There is no claim number, no phone number to call, no website. I've never seen a firewall quite like this one. It’s scandalous. I would never fly BA again and I will do everything possible to avoid Heathrow. Surely, someone in the British government would find this situation appalling. Or perhaps not!