My younger sister, cousin, and I drove to Jo-Ann fabrics in search of fabric to create hair accessories. We walked inside of the store and my cousin who is a professional clothing designer and student at the Art Institute of Atlanta, spots an attractive sewing machine and blurts out "ooohhh" and readily takes a seat to test out the machine. There were two older women conversing behind the counter cofortably and one of them says, "oh, don't play on the sewing machines!' instead of saying, "Sir may I help you" The sewing machines on display were clearly there to test, they had been obviously set out for that purpose. So feeling low he walked away. I said to him I can't beleive she said that. SO I decide to go back and RESPECTFULLY let her know how my family and I felt as customers about the way she treated us. My exact words "Ma'am, I thought that you displayed very poor customer service when you asked y cousin not to "play" on the sewing machines, he's 25 years old and a professional clothing designer" Immediatley this woman jumps into defense mode and attempts to make an arguement! "How would you like it if a customer..., " She was so explosive with her attitude and body language that it caught me off guard because that was not the attitude I presented her with. She says "Well how were we supposed to know that!" I ask her "EXACTLY! How would you know that? We could've been interested in buying it but you would've never known because you never bothered to acknowledge us as customers and see if we actually needed help or was interested." I told her because she didn't understand where I was coming from that I would just speak with someone else... then she says "My manager is right here beside me" Shaking her neck and rolling her eyes...her attitude was awful and her manager said ABSOLUTLEY NOTHING! I told her, "I am trying to tell you as a customer what I see and felt went wrong and you're getting all boasty with me!? I guess I have to write a letter to corporate then, because I will NEVER shop here again!" NO one has ever been that rude to me EVER as a customer... totally unacceptable

I ordered fabric from Jo-Ann via amazon.com and three weeks later, with no contact between then, they cancelled/refunded the fabric and claimed it was "out of stock". Lo and behold, it is in stock, but for a higher price. That is completely illegal, aka bait and switch. I had bought 12 yards of fabric for 1.99/yd, and it shows in stock now for 5.99/yd. I emailed, called, etc. and was stonewalled at every turn. amazon is trying to fix it for me, but I have little hope of a good resolution.