Two on-line orders submitted. The first one was 1 yard short of request, and I returned for full credit. The second order was for four different fabrics and it was billed as two orders for twice the shipping charges. It arrived in ONE box and two of the items were not what I ordered.
What bad customer service!

I will never shop this store again! Rude and incompetent cashier. This store has a sign that they have a "price match pledge". I had a Michael's circular with me which had the same product I was buying at JoAnn's on sale in their store for 1.99. I asked the cashier if they price match and she said yes. I showed her the ad and then she scanned the item. She said she couldn't match the price because the "regular prices" are different. Michaels had a regular price of 3.49 and JoAnn's regular price was 3.29. I said that's ridiculous, everybody has a different regular price. The item I was buying was exactly the same item in the ad. She said that's our policy. Unbelievable! I've never heard of such a thing. I didn't bother wasting any more of my time at this store. There was a line 10 people deep and only 2 cashiers open. I took my ad back from the cashier and left. I'll be buying from Michaels.

Today was one of those days where I needed to get to Joann's early in order to get fabric to finish a project. I should have known it was going to be a bad experience when all 6, yes, the 6 of their shopping carts were being used to hold merchandise waiting to be shelved or stored. Do you know how awkward it is to have to carry 6 bolts of fabric around? Especially when you’re handicapped!

OK, so I get to the cutting table and have to wait 15 minutes to get my fabric cut because only 2 people were working. One was at the register (with quite a line of customers) and the other was shootin’ the breeze with another customer about sewing machines. So, finally when I do get to have my fabric cut I ask for 1/4 yard of each of the fabrics. The employee proceeds to cut ½ yard pieces. I stop her and in mid-cut and tell her “no, I only want 1/4 yard” to which she claims “you told me a ½ yard on each”. OK, whatever... it’s early in the morning. Just give me my 1/4 yards cuts please.

Because I didn’t have a cart, I grabbed one of their handbaskets to put my fabric in and went and got thread which I needed and placed that in the basket also. I then got in line to check out. I placed my basket on the counter which the cashier tipped over on its side to get all the merchandise out. My mistake was to start perusing some magazines they had at the checkout and I didn’t pay too much attention to the check out process. I’m a frequent shopper in this store and know the employees quite well so I didn’t feel I needed to be concerned. I swiped my credit card, grabbed my purchases and left the store.

When I got to my car I rummaged through my little bits of fabric & thread for the receipt so I could put it in my wallet. This way I know where it is for expense purposes. Well to my surprise I found an empty candy wrapper in with my items so I check my receipt and lo and behold I was charged for the wrapper! Evidently it was in the hand basket when I place my fabric in it and I just did not see it. The cashier just assumed that I had eaten the candy and wanted to pay for it. Good grief! I marched back in and explained that I did not eat or purchase any candy and was given a refund for it after I was told “you got charged for it because it was in your basket”. I’m sorry, I didn’t know it was my responsibility to clean out the garbage from your baskets. Next time I’ll know better.

I know these people are minimum wage workers and I really shouldn’t expect too much from them, but really, wouldn’t anybody with half a brain ask about an empty wrapper or container or whatever that they come across in this situation? I guess the cashier figured it didn’t matter who paid for the candy as long as someone did.

I have had it with this store!!! On MORE than 1 occasion I havve shopped there to find the service is lacking, the people are rude AND to beat all, they follow you around and try to sell you more crap! (Do these people work on commision or something?) The last time I was there, I had a problem because they did not want to give me a sale price on something that was obviously on sale or someone put a sign in the wrong place. The sale sign said 40% off and when I got to the register, the cashier said it wasn't ringing up on sale, so she called and had someone check it and they said it wasn't on sale but there was a sign there that said it was.They said I couldn't have the sale price, so I asked to speak with their manager, apparently, he is not aware of good retail practices, because he was already peffed up and huffy as he walked up to our register.(Which it took him around 5 mins to arrive at) When he came up he not only was rude, but a liar(unless they changed their policy and I am not aware) he said that she was just doing her job and that it was store policy. I told him that this has happened to me before in here(their signs are ALWAYS wrong) and they gave me the sale price and he raised his voice again and told me "Well, maam, you won't get it now." He was very rude and not likeable in the least bit. I will order online crafts(not from JoAnn) and never step a foot in that store again, nor most of the ladies from my guild that I have spoken to about it. I have been to many Joann's around the country, and it seems to be their policy to hire rude, crude and immiture managers and employees. Maybe the companie is run by daycare children...

JoAnn Fabrics is the only large fabric retailer in the Pittsburgh area. I will be ordering as much on-line as possibe from now on. Every time I visit their stores (especially Robinson Twp), the folks that work there are miserable and rude. There's one manager that yells out to customers like a drill sergent. I was there last week trying to return some fabric, and had to stand in line before being told that I had to go to the cutting counter first. When the (only) nice lady at the check-out (I think that she was new) tried to help me, the drill sergent lunged in front of me and asked HER if I had been back to the cutting counter first. I turned to her and told her that she could speak to me directly. Got so frustrated that I took my items for return and went to another location (where the people were just as grumpy). Hancock fabrics, please come back to Pittsburgh!