Several years ago I shopped at joann.com for my supplies and was extremely pleased with the service, things have changed, I guess. I ordered some sewing supplies and 3 yards of fabric. Not only was I doubled billed, one for 34.00 and the other for 29.09, but the fabric came in 1 yard and 20 inches. Supposedly the remaining fabric was shipped separately, but since I needed the fabric intact this renders it useless for my sewing project. Called Joann about the double billed and was told the transaction should be removed in two days, well, 7 days later it is still there, along with the other piece of fabric still missing. After 2 emails, which were never answered, and one phone call, this issue is still not resolved. The latest email I sent I let them know if this was not resolved in 7 days I would be filing a complaint with the BBB. Will never shop there again, and will tell my friends not to also.

I RECENTLY PURCHASED AN EXPENSIVE ITEM ONLINE I WANTED TO GET IT EARLY SO I MAD SURE TO HAVE IT FOR THE HOLIDAYS, BUT I KNEW IT WOULD GO ON SALE WITH MORE OFF AS SOON AS I DID, SO I READ THEIR POLICIES WHICH CLEARLY STATE "WE WILL PRICE ADJUST FOR UP TO 30 DAYS ON ANY MURCHANDISE THAT IS NOT SEASONAL"

HOW EVER TWO DAYS AFTER I BOUGHT THE ITEM IT WAS ON SALE PLUS AN ADDITIONAL 20% OFF (WHICH ALL HOLIDAY SHOPPERS KNOW EVERY PENNY HELPS EXPECIALLY THIS TIME OF THE YEAR) WELL I EMAILED THEM ABOUT IT BECAUSE UPON CALLING THEM THE RECORDING SUGGESTED EMAILING FOR A FASTER RESPONCE, AND THREE DAYS LATER THE ONLY EMAIL I RECIEVED FROM THEM WAS THE ACKKNOWLEDGEMENT OF AN EMAIL RECIEVED SO I FINALLY WAITED ON THE PHONE FOR CUSTOMER CARE ONLY TO FIND OUT NOW THE ITEM I PURCHASED IS OUT OF STOCK AND THEY WILL NOT PRICE ADJUST FOR OUT OF STOCK ITEMS. (WELL MAYBE I COULD UNDERSTAND THAT IF THEY HAD SAID SEASONAL AND OUT OF STOCK ITEMS) BUT WORSE THAN THAT WHEN I EMAILED THEM AS SUGGECTED ON THE RECORDING THE ITEM WAS INSTOCK AND IN MY SHOPPING CART TO SEE JUST HOW MUCH $ I WOULD HAVE SAVED.

SO BUYER BEWARE!!! THEY DONT MEAN WHAT THEY SAY, OR SAY WHAT THEY MEAN THEY ARE NOT OUT TO SATISFY THE CUSTOMER JUST SCAM US, THEY HAD THEM IN THE STORES FOR THE SAME SPECIAL AND I SHOULD HAVE BOUGHT IT IN PERSON THAT WAY I WOULDNT HAVE TO DEAL WITH CUSTOM CARE REPEATING OVER AND OVER "SORRY WE CAN NOT DO ANYTHING ABOUT IT, BECAUSE THIS ITEM IS NOW OUT OF STOCK." LIKE THEY ARE PRERECORDED AND ARE STUCK ON THE SAME MESSAGE. AND I COULD HAVE JUST GIVEN THEM THEIR ITEM BACK AND WENT TO MICHAELS TO BUY IT, BUT SENCE I WOULD HALF TO SHIP IT BACK AND LOOSE EVEN MORE MONEY ON IT I WILL JUST PUT IT IN THE THINGS TO REMEMBER NEXT TIME AND WARN OTHERS ABOUT!