I went to Joann Fabrics store located in Aurora Colorado near E470. I purchased a clearance item for Tie-dye. I realized that the product does not include the color dye so I went back to exchange to another product. That was about an hour after the purchase. The same store clerk who took my order was still there. When we got to her, she says that clearance product is not refundable. How whould I have supposed to know that the clearance item is not returnable? She said there is a little tiny notice pasted on the counter where you make the payment. The little bitty sheet of paper that is half erased already. Please, you don't expect that each and every consumer reading through all the rules do you? So I said to her why didn't she mention such thing at the check out? I didn't see any signs says that the sales were final for the clearance product next to the items as well. She said the rule is also written on the receipt. But! Don't you get the receipt AFTER you make the payment? What is this? lure someone to buy the stuff that you want to get rid of and hoping that no one ever asks them about the return policy? What a slap in the face. I was trying to argue but the clerk obviosly was not intersted to help me nor did she even try to elevate this to another level. She threw me a card to call for dispute. I called the number, the guy forwarded my complain to the district manager of that store. No calls nothing. This company is such a joke!!!

How do they stay in Business?

Only had half the yardage we needed. Advised us to buy 1/2 in their store and drive 45 minutes to Geneva where they would hold the other half we needed. Did so, drove all the way there and no fabric. Drove back and they wouldn't return the first half w/o the receipt (which was left at home).

Time is money. This store just doesn't get it, or they just don't care about their customer service. If there were other local options we wouldn't even bother with Joannes.