I was the victim of a bait and switch sales practice by Joe Rizza Mercury in Naperville IL. I have filed a
complaint with the Better Business Bureau, which they have ignored three nocited sent so far. Joe Rizza is a memeber of the BBB, but chooses to ignore there Notices. Below is a copy of the complaint.

COMPLAINT ACTIVITY REPORT Case #
Better Business Bureau of Chicago & Northern Illinois

Business Info: Joe Rizza Lincoln-Mercury, Inc.
1125 E. Ogden Ave.
Naperville, IL 60563
630 355-8140

Location Involved: (Same as above)

Consumer's Original Complaint :

I purchased an automobile on September 2, 2006 that was not on site at the time. I wanted a new 2007
Mercury Milan with all the options, but found out the interest rate I wanted was not available. I was told
that one of the dealers was driving a 2006 Mercury Milan that had every available option for that model.
I thought this was a good option to the 2007. When I picked up the car on Monday (September 4, 2006) , I found the sticker and noticed that there were two options not on the sticker (Audiophile Radio was my main concern) I was told that the car did have this option and he would get back to me and prove it. After a day of hearing nothing, I called and was told that the car did not have this option as they thought. I was told that they would look into installing the correct radio, and then was told it was too expensive for them to install (Over $1,100). I told the dealer that if the option was indeed that expensive, they could refund me the difference in the factory option- $420. The payoff on my existing car ended up being $96.74 more than they thought, so I told them to deduct this from the $420 and we would call it even. They agreed to waiving the $96.74, but not to refunding me the difference. I feel they still owe me $323.26, or the Audiophile Radio I was told was in the car.

Consumer's Desired Resolution:

I want to be refunded $323.26, or have the Audiophile Radio installed and I will pay the $96.74 difference in the payoff amount.

BBB Processing

09/09/2006 web BBB Complaint Received by BBB
09/19/2006 dhh BBB Member or MIP Complaint Validated by BBB Operator
09/19/2006 otto EMAIL Send Acknowledgement to Consumer
09/19/2006 otto MAIL Inform MIP Member of Complaint
09/20/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER :
Here is a copy of the e-mail I received from Joe Rizza Mercury. This is the last I heard from them. They have not contaacted me since then:Kim,Matt finally did fill me in yesterday and he told me that you were upset but understood his mistake.....my general manager John Livigni said we would pay the difference in the payoff.....I was not involved with the fianl sale of the vehicle, so Matt and John are the 2 people that you have to talk to. Matt is off today, so I will give Mr. Livigni your number to call you.Brian SchwarzInternet Sales ManagerJoe Rizza Lincoln Mercury1125 East Ogden Ave.Naperville, IL 60563Phone:
630-355-8140Fax: 630-355-9472 [email protected]:Monday - Friday 9:00 am - 9:00 pmSaturday 9:00am - 6:00 pmClosed Sunday
10/02/2006 otto BBB No response to first notice to
member
10/02/2006 otto MAIL Second Notice to MIP Business 10/13/2006 otto EMAIL Consumer - Have You Heard From the Company -Member
10/13/2006 otto MAIL FINAL NOTICE SENT TO MEMBER
COMPANY