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Crockett/Houston
December 22, 2009
Charged for someone else's meal
Dined at the resturant located at 2120 S. HWY 6, Houston TX 77077, and was charged for my meal and another patron's meal, at another table. A party at my table stated they thought that is what had happened since it was taking so long for the server, Steve, to return with the receipts. The manager, Adrian, was asked if that was the problem and he lied stating the computer system was down, which we knew did not sound right, because other people were getting their tickets/receipts. When Steven returned to the table he contradicted with the manager said and stated there was a problem with the credit cards, but also lied, stating the problem was not with our table, but the table behind us. He could have simply advised of the error and apolozied. However, I did not find out about the error until I contacted my bank that Monday. When I contacted the manager, Adrian to advise, he became very rude and unprofessional, so I asked for the corporate number. I have called them for two days, now, with no return call. Each time I was told that Criss would call me back, but has not. I now understand why there was only a hand full of people dining in the resturant. They are not busy savy, at all, and have the nerve to be rude and unprofessisonal. No wonder they may have to close some of there locations, which is what I have heard. If it's not true now, I'm sure it will be soon.
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soligo
March 18, 2009
the service and food
As we were seated at our table we waited for quite sometime before we were even approached for drinks and appetizers. We weren't given any silverware and rarely checked on once we actually received our drinks and app.. After our meals came, everyone said the food was okay, because it was fried, except for the King Crab Legs. We actually paid $30. for legs that I was shocked the waitress's manager even let her serve! I love working for a good crab leg but when there is no meat what is the point! The Claw, compared to my fork, was about half the size of the prongs and each of the joint were even smaller. The meat that came out, was about the size of a nickel! This is rediculous! This was such a waste of money, and Joe's Crab Shack is a total rip off, that company obviously doesn't care and is going downhill.
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