John Moore came out 05/23/2011, 10:15 am, because the a/c was not working and the temp in the house was 80 degrees. The tech replaced 2 capacitors and charged $718.00. He said that would fix the problem. He never checked the freon or anything else. Several hours it was 78 degrees and I called them to come back. It took 3 more phone calls to finally get him out. He came back with his gauges around his neck. He said the added 10 lbs of freon (which is impossible). He then said the evaporator needed to be replace. I called another company out and he said the evaporator did not need to be replace. If it had needed to be replace, then the added freon would have leaked out. The 2nd company removed freon and it worked fine. The 2nd company said for them to replace the 2 parts, it would have cost me $385.00. I called a local a/c store and the same part would cost $59.00. I talked to the supervisor a John Moore and he said the charge was right - he also said they had to charge because they offer 24 hr/7day service. My call was done on a Monday morning at 10:15 in the morning. John Moore never fixed the problem because they over filed the a/c with freon.