I have been a patient at Johns Hopkins hospital and its outpatient clinics for the last ten years. For the last year I have tried four times to get a copy of my medical records sent to both me and the Department of Veterans Affairs (VA). All three times I stopped by their medical records office and filled out the request paperwork. The first two times I called a week later to check to see if the records had been sent, and I was notified that yes, they had been faxed or mailed the next day. I am still waiting for the third time which was a month ago. The first thing Monday morning I am going to mail a certified, registered, signature required letter to their Customer Relations Department, informing them of my difficulty with getting a copy of my medical records. I am going to let them know they have a week to get them to me or I contact an attorney. I am sick of this incompetence.

Johns Hopkins Hospital has some of the best doctors and nurses in the world. Unfortunately, they also have some of the worst front office staff imaginable. Many of them do their job and well, but too many of them do less than needed and show blatant favoritism to people they want to, "hook up."