JOLLIBEE Araneta Square

October 25, this year my husband went to the said branch to blocked the date of my son's 1st birthday party on December 12, 2010 (time is 3-5) The smart told him that since we are the first to blocked that date we are the PRIORITY and if somebody will want to get that same schedule they will INFORM US first before giving the schedule to other customer. They did not give us specific time on until when we have to confirm this reservation, they just said that they will call us. But to our dismay, that thing doesn’t happen; when my husband went back on November 5 to have contract signing, he learned that the schedule was already closed and was given to another customer named g*** nobl*** who right away pay the food bill on October 28 (My husband learned that it was after 3 days when someone pay to closed the date) . They don’t even bother to call us before giving it to another (What the hell!!!) It was so disappointing. Are you just after the MONEY? If only the smart personnel have told us that we have to pay that day to close the deal, we are going to pay it right away. But they didn’t do that instead they give it to another just after 3 days we blocked the date??? When we blocked the date, we feel assured that this thing will not happen since we are dealing with splendid and trust worthy employee of JOLLIBEE!!!??? We thought that we have nothing to worry because if anything happen Jollibee will call us, so while getting busy with other party details; we know that we already have the VENUE. But it gets me wrong… it so disappointing, so annoying.
My only child’s first birthday celebration should go on of course, so we already blocked the same date and time to another branch of Jollibee (Grace Park) and we are still thinking if we will going to pursue the party on Jollibee or to another fast food chain, we still have until November 19 to confirm the reservation but hopefully the things happened to us at Araneta square branch won’t happen to us in gracepark branch.
I don’t know if this complain bothers you, or I don’t know if you really respond to your customer’s complain. But if you really a customer focus company I think you should. Hope that this message will not just go to junk. Hope that you train very well first your crew before deploying them. As it was said by Crystal (manager in araneta square) the smart who accept the booking of G*** Nobl*** is a “new” crew. Even though crystal already apologized for what happened, I just can’t help but complain it. It was so unacceptable!!!