[email protected] Your downloaded program wiped out much of my computer's memory; in addition, it didn't remove threats as advertised. You can bet that I'm more than irritated. First, you declined my debit card-then you removed money from my account, anyway. You don't appear to be in business-unless you call robbery a business. After your "cleaning" process, I can't even get access to gmail messages that were accessible before. Please fix the situation immediately.