I had purchased a Blackberry /VBB8 phone in 25 January 2010 at Joshua Doore Arcadia Branch. My phone was lost due to criminal activities which taken placed.I handed in all the document for claim which was needed including the affidavit from the police station.As from 22 May I handed in everything for a claim as I was paying the insurance it was for the first time.I bought this phone because i needed to use it.Now I have to struggle because everytime I had been told that the claim is on que /offline.I am a client at Joshua Doore I had purchased goods which worth R28.000 and I am still paying the other account because I have two accounts.

My account number is as follows:074-22387& identity number is 8504115715081.

This whole issue it affecting my credit record at credit bureaus as a bad payer.How are they going to remove my name because of Joshua DOORE who did not deliver the best service that I deserve as a client.


I had been doing the follow ups all this time.Please see the dates that I went to the ARCADIA BRANCH without being my claim being sorted out.

1st time:22 May 2010
2nd time:31 August 2010
3rd time:23 September
4th time:07 October 2010
5th time:20 October 2010

On the 26 I spoke to the consultant over the phone and she dropped the phone in my ears without listening to my complaint.Is that how they supposed to treat your clients?i am so dissapointed in the people from customer service for JOSHUA DOORE.On the 29th I spoke to the lady by the name of Jayschree, she transferred my call to the consultant by the name of Doris.

Can you please do the follow ups I am very frustrated.Should you need to contact me please use the following numbers:0725935052/0720108460 or use this email adress [email protected]


FRUSTRATED CLIENT

SM Duze