I purchased a Joy Mangano My Little Steamer/Huggable Hanger combination in February 2008. It did not work properly so HNS.com referred me to Ingenious Designs for a replacement because it was passed the 30 day return period for HSN. Getting the Ingenious Desings customer service department on the phone was a hassle, but when I finally got through they promised me a shipping label and an exhange for a new steamer that would arrive in two weeks after receiving the defective one. The label came a few weeks later and the steamer was sent back on June 24.I called back on July 9 to ask where my steamer was and they said they would send it out right away. By July 25 still no steamer so I called again. They said they had no steamers in stock and it would be a long time until they had them so they offered a refund. When I told them the steamer was part of a combo purchase with hangers they said they couldn't refund my money but they had suddenly located a steamer and would send it right away. By August 21, still no steamer and I called again to be told that the previous two steamers were mistakenly sent to Colorado and they had no more steamers in stock and again it would be a while before they had any. They again offered a refund but when realized it was part of a combo purchase they couldn't refund my money. So again, they amazingly found another steamer and said it would be sent right out. Lo and behold in two weeks a new steamer arrived. I used it a total of 5 times and you guess it, it doesn't work properly. It keeps shutting itself off during use like the first one, sometimes shutting itself off during the heating up period! So, I called back today September 22 but had to hold so long I gave up and will try calling again tomorrow. Rest assured I will NEVER order anything that Ingenious Designs has anything to do with. I'm still hoping for a working steamer but I just might have to chalk up this experience and be grateful it wasn't a more expensive purchase. I will update as the saga continues.