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Several years ago I set up automated clearing house (ACH) payments to JPMorgan Chase for a home mortgage loan. Last November I refinanced and paid off that loan, and soon thereafter received from JPMorgan Chase documentation releasing the lien, as well as my funds in escrow. However, they have continued to take ACH payments from my checking account each month since then. These are ACH payments pulled by JPMorgan Chase, not bill payments pushed out by my bank. I have called repeatedly requesting that they cancel my automated payments, and each time they supposedly submit my request to their ACH collection department, but the practice has continued now through March. Every month I have received a check for the amount paid the month before, which I deposit at about the same time the ACH payment leaves. Essentially, JPMorgan Chase is using my money without permission nor interest. Yesterday I filled out paperwork at my bank to stop the ACH payments as they arrive. This has gone beyond negligance and borders on fraud. The federal regulators at the Office of the Comproller of the Currency might be interested if this was a wide ranging practice.

I am a consumer whose WAMU credit card accounts were acquired by JP Morgan Chase. When I was redirected to the Chase online site to pay my accounts, I had to complete some basic information including the account from which I will pay my bill. I misunderstood the directions and entered my debit card instead of the bank account number.

I received a 'congratulations' screen that directed me to the payment forms. I paid on both of my accounts. At this point, I received no alert telling me that my account numbers were not acceptable.

However, the payments could not be processed and Chase levied a return check charge and a late payment charge on both accounts (total of $156.00). ADDITIONALLY TWO LATE PAYMENTS AND TWO RETURNED CHECK CHARGES WERE RECORDED ON MY CREDIT RECORD! As soon as I discovered the charges, I immediately made payments to bring my accounts current.

I contacted Chase numerous times and explained my error, requesting that they reverse the charges and fix my credit report. THEY HAVE REPEATEDLY FLATLY REFUSED. They got $25 billion of taxpayer dollars and are unwilling to make adjustments due to a simple misunderstanding of a new customer.

Is there anyone who can monitor this type of behavior? Is there anyone who can assist me with this issue? Right now is not a time to hit consumer's credit records with bogus, trumped-up charges!!

Chase bank, users, cheats, crooks, cons, rip off, liars, the great chase «chase ". no one at chase has any idea what’s going on with their customers, morons, stupid people, service is rotten, they lie and cheat, no help, god knows they can't even answer the most simple questions, their collections dept. Are so rude and lie thru their teeth, help is not a word when it comes to chase bank.

Lawyers do their bidding, garnishments, court levy's for a few dollars, steal your money.

Is this the real American way?

J.P. Morgan Chase you lost my business