I have bought a lot of jewelry from JTV, but now have officially ended my relationship forever and for good with this company. They have lost me as a customer. Here's why. Since the end of August, I have received five broken/damaged/defective items in the mail. Used their Smart Labels to return the items, and sent letters along with them explaining the defect (for example, a crack running through the entire stone, etc.). Each time, I was charged for the Smart Label ($6.99). I called and fought with the customer service reps. In one instance, they said they had credited back my Visa, but it was not the Visa I had bought the item with. It was another Visa I had on file, which was a canceled and closed Visa. I believe that crediting another Visa for a return is illegal. I was told that if they attempted to credit a closed Visa, they would send me a check in the mail.
Also, I ordered a necklace a month ago and it still has not yet arrived. I finally found out, through numerous inquiries that the item is out of stock, but they expect to get more back in in a couple of weeks, and if I really want the item, I should wait. This was a bday present, and the bday has come and gone. I am furious. Furious also that they couldn't tell me that the first few times I called. The customer service reps will fight with you about the smart label. Even if you get a grossly deformed piece, they will actually tell you that you have to pay for the shipping, because the size of the stones (for example) are not guaranteed. If you get mismatched, unevenly sized stones in a pave piece, for example, oh well. Too bad for you. I am not being picky, either. The items I returned were GROSSLY defective. Quality is also very iffy with JTV items. I know my ring size, and all of my rings fit the same way. I ordered an amethyst ring with stones around the edges, and it fell off my finger. It was probably a size 10 or 11, but the tag read 8. I am furious about this. I just hate JTV. Their quality control is the WORST. They will send out dusty bags of jewelry that look like they traveled to the U.S. by horse and cargo plane from third world countries. They will send you out cracked and broken jewelry without a care in the world. Their customer service reps (some, not all of them) can be smarmy and uppity. I have run into some rude ones. I am no longer shopping at JTV. Ever!!

After making a purchase some months ago, I noticed that my financial (credit card) information was automatically saved in my online account. I immediately called customer service and was told to wait and call back after the order was shipped. After receiving the items, I called back and was told by several customer service reps that my account was deactivated and credit card information erased. I logged in with the same login information to discover that not only was the account still active, but my credit card information was still visible under the section "Default Payment Method". I explained to Customer Service that their website does not give the customer the option to erase the credit card information, let alone ask before it automatically stores this sensitive data. While I was told again and again that my account info was erased, I was eventually informed during my last attempts to contact management that my "account may NEVER be erased", along with credit card info and any other sensitive data saved. (I logged in recently to find the account active with financial info remaining.) This is appalling, especially since I do not have any credit accounts with Jewelry Television. This is a blatant infringement upon my privacy rights, as Jewelry Television should prompt the account holder the option of saving the credit card info instead of automatically saving it. There should also be the option of closing the online account, and any other information associated with the account. Jewelry Television refuses to discard of MY private information, and takes no regard in admitting that my information will be in their possession forever, without my permission!

Watching the JTV gemstone show, I saw a beautiful RED mexican fire opal.
The price was right. I decided to buy it based on the carat weight and the amazing color. When I received it, it was pale yellow. Nothing like the stone being shown under the item number. I returned the fire opal, and wrote a letter to their customer "care" department telling them they should be ashamed of the "bait and switch"! Never heard a word.

I have bought four 10K gold rings with pave set diamonds within a short period of time from JTV. On eacj roing, the diamonds keep falling out. The ring I paid $400.00 for is now sitting in my jewelry box with a missing diamond again. I have already replaced stones in this ring 3 times. The other 3 are are also missing diamonds. I have given up on these rings. JTV, of course, won't do anything about the lost diamonds...it is my problem.
Also, I went to have 2 of them appraised and the jeweler said that they were not 10K gold...probably only 9k because they failed the 10k gold scratch test.
I have also had a colored gemstone fall out of a JTV ring. I never found the gemstone.
I guess I am a slow learner too, but I won't buy anything else from them either.

ppe from Paradise