For months I had seen items displayed on the JTV channel, amazed at the sheer number and quality of the items on display and the low prices they asked for such pieces. Recently I decided to try my luck purchasing a Garnet Cross Pendant from JTV, and was happy with the fact that I've obtained this piece at a reasonable price and that it would soon be on it's way.

However it was not meant to be, as after having the confirmation of the transaction sent to me along with it's tracking number, I find out that the USPS tracking code supplied to me was either invalid or the item simply was never scanned by the USPS. After calling them, and spending hours being bounced around from one rep to another, they were at a loss as to how such a thing could transpire and told me that I had to wait until 10 business days expired before filing a claim with the USPS for the piece.

I've purchased items from QVC and HSN for years and never experienced such problems with shipping, nor had I ever dealt with incompetent customer service reps who basically said that I was the one who had to file the claim with USPS for the item, all I have is the word from JTV that they even sent out the item with no proof and my credit card had already been charged. It was on to me to undo the tangle that they themselves created, basically them washing their hands of the business since they already have the money on hand. They refused to even check to see if the item was even really sent out to me, they didn't care, they had the funds already and left me to try and deal with the USPS on my own.

This isn't how a business is supposed to be run, you do not make a first time customer whom their sales folks on the TV insist they want desperately, jump through so many hoops just to get an item they had purchased in good faith. Again, after years of dealing with QVC and HSN, never had I experienced this issue, never had I dealt with such poor and rude representatives and I could only wish there were more ways I could dissuade future customers from making the same mistake I did by putting faith in this business.

Beware of any dealings you plan to have with this company.