I would not buy anything from this store. i ordered a menorah (around $179) in March 2010 as a gift. It arrived in Australia in May and the box was damaged and broken, with the menorah sticking out. I took photo's before opening the box because I suspected the poor packaging had risked the safety of the menorah - which was confirmed once unpacked. It was not just bent but the paint had been scraped off. I spoke to Carolin customer service who told me to send it back via airmail and that once she received it she would refund me the postage and send me the new menorah. I did this, and they resent (it took some time while they waited to receive the faulty one) me a menorah which was also damaged - this time a manufacturing fault - where the varnish had not dried properly and had large drips all over. Again I sent Carol pictures and she told me to post it back. I said she hadn't refunded me for the first postage ($68) and she said she would refund me both amounts on receipt of the second menorah. By now i didn't argue because my friend's bat-mitzvah present was months late and I just wanted it to be done quickly. Carol told me she would send the menorah immediately this time, and not wait to receive the faulty one back. She also said because the airmail was so expensive I should send it back by sea and she would refund me for all postage ($113) once it had arrived. Well it is now a year and several emails and calls (at my cost) to Israel have been ignored. Last I heard in January that Carol was still looking into it. It is now June. I sent a letter to customer service a week ago which has gone ignored. Quite frankly I am disgusted. Firstly they trusted me to send the faulty goods back and I trusted them to refund the postage. Besides bad service, inconvenience of giving a very belated gift, I have had to chase up money owed - there has been no effort to ensure I am a happy lifelong customer. I am now going to share this story online with as many people as I can.