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GMI
March 15, 2010
Merchandise NEVER received
I never received my merchandise!! I emailed them and NO RESPONSE. I have filed a claim with paypal and am expecting a refund !!
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Moalle
March 10, 2010
Do not order from Julia's Bra shop
Do not order from Julia's Bra shop . I ordered 4 items from them. It took 21 days to receive part of my order after filing a claim with paypal. They then shipped the other part and sent the wrong items. You will never get anyone on the phone and you will never receive an answer to an email. They are terrible. Paypal will only do so much. They told me that they cannot really investigate what you order verses what you receive from them because they cannot access their website in that way.
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Cillenn
March 10, 2010
Do not want to give me a refund
I sent back the order as it was not what was described. I emailed and phoned about a refund, to no effect. I was told several times the refund was being sent and it never was; in fact, when I complained of being lied to, the person on the phone laughed at me. So I filed a complaint with the North Carolina Dept. of Justice Consumer Protection Division - when I told them that, they gave me the refund immediately.
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consumer111
March 9, 2010
Late, Incomplete Order
Do not order from this company! I placed a $100 order over 6 weeks ago on 1/24, all items appeared to be in stock according to their website. I emailed them on 2/19 about my order, they never replied but yesterday I finally received only 2 items ($20 worth) with no indication that the shipment was incomplete and when I could expect the other items. After reading the other complaints, I doubt I'll ever receive my order. I will pursue a refund through PayPal.
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Krimballe
March 1, 2010
I would not order from them again
I placed an order with them on April 6. By April 26, no order received, and no response to phone message or 2 emails. Then I got an email saying the manufacturer delayed it, and it would get to me within the week. It did not arrive. More phone/email unanswered. In mid-May, reversed the charges with my bank, then left them a message telling them that I was doing so, and that I was reporting them for fraud. About 5 days later, the goods arrived. They were in satisfactory condition, but the more that 1 1/2 month delay and abysimal responsiveness of customer service was not worth it. I would not order from them again.
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Susker
February 28, 2010
They just continue to lie
I placed an order in March...I did not receive my items...so when I called to check the status..it had not been sent...so I canceled my order...suppose to get refund...instead 10 days later package arrived. I took it to post office..refused deliver per their instructions. Been promised refund over and over...still have not received it. They just continue to lie.
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ScarletDove
February 23, 2010
merchandise not received; no email response
Ordered 2 bras 1/21/10, Pay Pal charged my credit card 1/25/10, yet I have not received merchandise as of today 2/23/10. Sent 3 emails requesting information about delivery and no response. I will contact Pay Pal tomorrow and ask them for a refund. Have done business with them in past, received merchandise, yet slow, and when I return some bras, I received refund. What is their problem now, seems to have hit the skids.
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Pookie136
February 22, 2010
Worst customer service ever!
I ordered on 1-8-10 and waited 3 weeks for my order. I called and she sait it was backordered. I waited another week and called back. She said it was not backordered and it would never come in. So she said she would refund my money and it might take up to 10 days. I waited 10 days and suprise no refund. I called back and she said she didn't know and would "look into it." I asked her twice to call me when it was taken care of and she said both times "I don't have time to call you back."
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Bigglo
February 19, 2010
Worst company I have ever dealt with
I misordered a 42D and phoned within 8 hours of ordering and talked to a rep. and she said that she would change it to 40D. I rtec'd 2 42Ds and again called and was told to return the bras and they would send me 2 40D's and pay the shipping. I sent them with all the info required and have heard nothing since. No bras, no credit on my Visa acct. etc. I really need the 40D's as I have lost 40 lbs and the old bras are too big. my receipt # is 1640-9830- 2298-4661 my phone # is 530-629-3716 and e-mail is [email protected]. |
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outsomemoney
January 30, 2010
non-delivery of merchandise
I ordered 2 bras and 6 pairs of underwear. Like the other complainants, I've never received my order but was charged for it immediately. No response on my e-mails or phone calls. EVERYONE who has been scammed by this company needs to report them to the Better Business Bureau and together we can put them out of business.
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