I remember when I was a kid LOVING my Onsies Pajamas... I would wear them so long and so hard my feet would shoot out the bottom and pitch a GIANT fit if my parents tried to get rid of them (And yes some how they got it done). So I was watching scrubs one day and watching a character wearing them so I hoped against hope they made them in my size. And after looking I found this company. I had some bought for me and within LITERALLY 2 days a rip happened at a seam. I thought to my self I may have been rough on them and could sow them up. Well it has been two weeks since I have owned them and there are Holes and tears all over the place that is due to POOR material. PLEASE PLEASE PLEASE don't buy from them. The people on here that never got their orders are the lucky ones.

Worst customer service ever. Do not order from these guys (or is it one guy in his mom's basement?). If for any reason you need to contact customer service, and chances are you will, you will be lucky to get a hold of anyone. Their voicemail boxes are conveniently always full, so you can't even leave a message. Your emails will go unanswered. I would like to comment more on how it goes once you get a hold of someone at the company, but unfortunately I've been trying for a week (10+ phone calls, 10+ emails) with no response. Reading some of the other complaints of course don't give me any confidence that once (if) I do get a hold of "customer service" they will be helpful. I really wish I would have reviewed these complaints and even their BBB rating before ordering. This is the first time I've ever felt compelled to leave an online complaint but I'm hoping I can save someone all the frustration I've had with jumpin jammerz. Please find another company to give your business to unless you like being ripped off.

On November 28, 2009 I placed an order to be shipped as a Christmas gift. I ordered ORANGE frog pajamas, size Medium. On December 6, 2009, I reviewed my status and it showed my item still hadn't shipped. I tried calling the customer service line, but it went to voicemail. I then chatted online with a man named Robert. He stated they were on back order and will be shipped by 12/11. (Yet I never received any confirmation they were on back order). The next day, I spoke with a Maria K on the chat line, it was the worse customer service I ever experienced. There was no help confirming why my order hadn't been shipped or why no one told me the order was on back order. On December 9, 2009, I finally got through to Joe on the customer service line. Joe guarenteed that the order would be shipped by 12/11 and he promised me free overnight shipping since I had so many issues. On December 10, 2009, I received a tracking notice that my order shipped, HOWEVER, it did NOT go out overnight as PROMISED! I sent a message to Joe asking why I was not provided with the promised overnight shipping. I have still not received a phone call or explanation. On December 15, 2009 (18 days from my order date) the individual who I gave the pajamas to as a gift called me to thank me- she even sent me a picture of her in the PJ's. To my surprise (but not really since I've had HORRIBLE service the whole time) the pajamas that she was sent was NOT what I had ordered!!! They shipped her YELLOW frog PJ's---not the ORANGE ones that I ordered! I tried calling the customer service line many times on 12/15 to complain and ask for a full refund. I got voicemail twice and left 2 messages for a manager to call me. I never received any return calls. I also chatted online with a girl named Maria G. Maria was trying to be helpful and stated she put a request in for a full refund and that someone from the warehouse would call me in 24 hours. Surprise surprise- I still haven't received a phone call from the company to help me or confirm the refund. At this time, as far as I'm concerned, I still have NOT RECEIVED what I ORDERED. I want a full refund immediately- however, I can't get anyone on the phone to help me get the refund or confirm that I am entitled to one. I will continue to call and chat with customer service every day until I get my refund, however, I feel this will never end as they outsource their Customer Service to a company called MindMySite. The people trying to help you really can't because the real company of Jumpin Jammerz doesn't respond to their requests and complaints. Their CS people even complain about the service and company and just offer up the owners apparent phone number.

I'm so tired of dealing with this company, I don't even want to type about it. But I will, and I want you to think of that effort when you decide whether or not to shop there.

I ordered a pair of pajamas from them on November 11. It is December 17 and I haven't received them. I wasn't even told that they were "backordered" until I inquired about them some three weeks later. They told me they'd ship absolutely by December 11. They did not.

I ranted. I raved. I wrote in bold type. No one even bothered to answer me. Think about that one for a minute. It tells me loud and clear that 1) they have too many complaints to really worry about one and 2) as a company, they don't really care about that fact. They sell overpriced pajamas and they've been steadily growing for years now.

I received an email yesterday saying that they had shipped via FedEx, with a tracking number. I just looked: they are scheduled to arrive December 23. That's cutting it rather close, and if they indeed arrive on that day it will be 43 days after I ordered them.

After reading numerous other jumpinjammerz complaints, I am now concerned that I may not receive the right size/pattern that I ordered and will be expected to ship the pajamas back to them at my expense. Do yourself a favor and patronize a better company than this.

Do not order from Jumpin Jammerz, unless you like pain!

Placed my order on 10/10/09. Paid for express shipping, and was told to expect the pajamas within 7 business days. My credit card was charged as soon as I placed my order, to ensure "Fast shipping". After 7 business days, a check on the website revealed that my order had never been shipped. Call was placed to the company, and I was told that they were sold out- even though my credit card had already been charged. I told them to cancel my shipping, and send it the regular route.

After two weeks, I called again to check on the status of my order, and was told that they still hadn't received their shipment, and that they hoped more would come in at the end of the week.

After two more weeks, I called again, and was told that I was in luck, my pajamas were in stock, and they would be shipped immediately.

After another week of no progress, I called again, and found out I was lied to by somebody working in their customer service - the pajamas were not in, and they didn't know when the next shipment was coming in. After that, I canceled my order, and demanded a refund.

Jumpin Jammerz took a week to refund me, with no apologies.

I suspect that Jumpin Jammerz is in some serious financial troubles, please be wary of ordering from this company. I would suggest going to an alternate source for Pajamas.