Juniper / Barclay

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Category: Business & Finances

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United States

Juniper / Barclay Reviews

Bartrick June 12, 2009
Payment Not applied
After talking to the incompetent customer service department I am writing this note to you. On June 5th 2009 I had an available balance of $25.85 which included the pending charges of $14.95 and $29.99 which is only 44.95. My credit limit is $250.00 On June 4th I made a payment of $100.44 which if my available was 25.85 my balance on the account was $224.15 less the payment that was on hold the account balance would have been 123.71. Even if the 44.95 was not included which would have put me over my limit my balance would have been $168.66. Not 224.42 which the balance is stating now. The payment was taken off of hold but not applied to the balance. I just made another payment that paid the balance in full. Maybe not the twenty something for fuel however my balance is not reflecting the payment of $100.44 from June 4th. I have made one fuel purchase since I have talked to the customer service department on the 5th of June I received a notice that the payment was on hold for seven business days. This issue needs to be resolved immediately I have made my final payment and I am not making any more payments because when this issue is resolved I will not owe anymore money. I will also be contacting the FRB and BBB regarding the company. I have never delt with more people that are most incompetent in all of my life my four year old could probably manage this situation better. Not to mention that when a payment is made directly from a checking account it is ridiculous that the payment is on hold the payment is cash. One other idiotic thing that I have had to deal with. I have had more problems with this company than any other company I have had any issues with. You do not care about your customers and I did not need the credit card I was using it for a convenience an it turned out to be a pain in my back side it has cause major unneeded stress and it certainly was not a convenience.

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