Juniper Bank
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Category: Business & Finances
Contact Information United States
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Juniper Bank Reviews
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Nill S
March 25, 2011
Rude customer service
I opened a credit card with Juniper Bank. I used it twice to pay in a restaurant and that was it. When I received my first statement I saw a charge of $40 for non-payment! Apparently, Juniper Bank sent me my statement earlier but received it back because the address they had on file for me was wrong. The customer service lady was very rude and told me it was my fault. What! It was the first statement. How am I suppose to know when to expect the first statement.
To make the long story short, I closed my account over the phone, and will not be recommending Juniper Bank to anyone.
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DMC
March 24, 2011
Keep calling me every day!
I don't know where they got my phone number from and they keep calling every day to harras me. When I answered it was an automated machine that asked me apologize for no apparent reason. It is a fraudulent activity and the police or better business bureau should shut them down. How can a bank harras people by phone marathons? I would never use a bank that resorts to sleazy techniques like calling up unknown people. Its a horrible way to do business. I want to know if there is anyway I can stop this from happening? I tried pressing zero for customer service but surely that wasn't there for help.
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chuck sinclair
March 23, 2011
NO US PHONE NUMBERS
Ok here is the deal my father in law is 74yrs old his wife just passed away and with her passing he lost a source of income. He owes juniper around 2300.00 he asked me to call his creditors and see if they would be willing to settle his accounts at a lower payoff amount, Merrick bank is awesome by the way.
and most of his credit cards and store accounts agreed to do so one company cut his bill in half. Then I call juniper and get the phillipines over and over and over and it is the same script every time. So as a former investigator I kept looking for phone numbers to juniper but all I kept finding were numbers that led me back to the phillipines.
You gotta love it a american company with phillipino employees. Anyways I found this number it is 302-255-8700 which is junipers legal department then I got this number 866-750-6031 which is their excutive office.
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Julade
January 26, 2011
Lies to get your money! Scam!
I was a customer for Juniper Bank for almost 10 years. They called to le me know that if I paid a lump sum of my balence, they would keep my card open and give me other incentives. Once I did that, they closed my card. They made an agreement with me just to get a certain amount of money then lied to me about keeping the account open when all they were trying to do was close the account at their will without informing me. I called and called and customer service was no help. They continue to place me on extended periods of hold, promising to get an manager to review my account and nother ever happened. They promised to call me back and took my number but no calls ever came.
They are greedy and scam artists telling the consumer what ever it takes to get a higher payment out of the consumer. They prey on college students and always go back on what they say. There customer service people will say what ever it takes to get you off the phone and they never attempt to resolve anything.
They have no regard for long term customers or people who try to make payments in good faith. They don't give a hoot about you keeping in touch with them to try and maintain communication if there is a problem with the account.
They suck and need to be hauled off to jail!
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Grommet
November 12, 2010
Unauthorized charges to my Visa CC
I have received two small charges from Juniper Bank on the Visa CC that I usually use. I have no idea what these are. Has anyone else experienced this? Is it associated with Airtran/Barclay? - that's the only thing I can figure out.
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Valora
October 23, 2010
Horrendous service
DO NOT USE THIS COMPANY, THEY ARE NOW OUTSOURCING THEIR CUSTOMER SERVICE/COLLECTIONS TO SOME COUNTRY WHERE THE STAFF IS NOT ONLY RUDE, HANGING UP ON THE CUSTOMER, BUT THEY REFUSE TO HELP.
SERVICE IN THE STATES WILL NOT GIVE YOU A SUPERVISOR TO SPEAK TO, THEY GIVE YOU FAX NUMBERS THAT DO NOT CONNECT, THEY TRY TO SIDE STEP DEALING WITH THE CUSTOMER.
WE ARE VERY RESPONSIBLE AND OUR TRYING TO PAY OFF OUR DEBT. DO NOT USE THIS COMPANY!!!1
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Stanley R
July 28, 2010
Illegal, harrassing and unjustified
My brother died one year ago. He lived with my 93 year old mother - he was her care-giver and died of luekemia. We sent a death certificate to all his creditors within one month of his death. For some reason Juniper started calling my mom in May, 2010. Five and six calls a day. She is hard of hearing and very nervous about these types of calls as she now lives alone. I arrived at her house on July 8, 2010 at 7:30 p.m. and within minutes they called. I answered the phone and explained the situation to the caller - whose name was Ruby. I arranged to re-fax her a death certificate. She was so hard to understand that I asked where she was and she told me the Phillipines. The next morning another call came from Rene - also in the Phillipines. I was angry and told her Ruby assured her my mom would not get any more calls. Resent the death certificate a third time. Four hours later another call - another fake-named girl from the Phillipines. I tried to find a real phone number for Juniper to lodge a complaint and none exists. Two more calls later I finally got a "supervisor" to assure me that no more calls would come. They stopped for about 10 days and then a lawyer's office called and said the account had been sent to collections and I had to start all over again explaining that the creditor was dead! I found out from this woman that the amount due was $182. There actions were illegal, harrassing and unjustified and i wish the entire company nothing but ill-will
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Alison
April 8, 2010
Rude service and lies
Was told by a rep that there would be no late fees or returned payment fees applied to my account after a mix up with payment info. The lady specifically said to me, "ma'am, I'm not lying to you, there will be no fees applied to your account"...low and behold there are late fees and returned payment fees on my account. When I called to get these removed the manager said they cannot be removed even though their rep said they could be. Refused to listen to the recorded conversation where the rep told me these would not be applied to my account simply stating that there is nothing she can do. Her name is heather johnson - she was very rude.
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Vrugaler
February 19, 2010
Shame on Juniper Bank customer service
Today was a first for me. Juniper Master Card. Juniper increased my Rate from 7.99 to 23.24 APR. Their reason, my payment was late. Mind you, the payment at best is 4 days late.
As a rule I pay all payments via bill pay accounts and until this late posting of my payment, I have never missed or been late with a payment with their firm. After heated conversations with them my opinion and actions of Juniper are as follows: They are crooks. Juniper Master Card and this industry will continue to rob people unless they become regulated. The reasonable interest that they make on transactions are not enough, they subscript to greed and will not end their blood sucking practices without the applications of a strong hand that is heavier then the one they currently swing.
My responses to their actions are as follows.
1) I closed my account on the spot.
2) My wife closed her account.
3) I have issued payment in full to bring the balance to zero. (I refuse to allow them an opportunity to make one extra penny at my expense.)
4) I will write both to the state and federal Congress and Senate concerning their policies.
5) My memory is long, and I will protest their action at every opportunity and event that I attend. I believe that I come in contact with no less than 30 people per day. Do the math (30 people * 360days). I will commit to this campaign for at least one year none stop.
6) I will never knowingly support any business or associated business related to Barkley Bank and any of it associated firms and or holding.
Note the number 6. The number should really be 666.
Shame on you Juniper Credit Card and the members of its senior management that would support such a business tactic and strategy.
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EDNA COLE
February 10, 2010
OVER THE LIMIT FEES
THEY HAVE BEEN CHARGING MY MOTHER OVER THE LIMIT FEES FOR THE LAST YEAR. WE HAVE BEEN TRYING TO CORRECT IT. NOTHING YET. ALSO THERE CUSTOMER SERVICE IS VERY POOR.
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