Juniper Bank
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Category: Business & Finances
Contact Information United States
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Juniper Bank Reviews
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Very Very Annoyed Person
June 20, 2009
Wyatt Sales
I got a new phone number, and whoever was stupid enough to have an account with juniper had my phone number before me. They keep calling me and telling me to call them back. There is no way to get ahold of them to tell them to stop calling me. Ive never even done business with this bank and I can tell they are frauds.
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haxi cab
June 7, 2009
Customer Service Among the Worst Ever
Terrible customer service. Just terrible. And here's my favorite part: Every time I call, I get a prompt to take a customer service survey. I passed the first time, but each call after - and believe me, there were about 8 more tries - I either selected it or asked to be transferred to the survey. Each time they hung up on me. Clearly the survey doesn't exist. I asked via email to have it sent to me - no dice. I asked a manager for it - no dice. I finally got a hold of a woman (aka the ironically named RELATIONSHIP MANAGER!!) and asked her to transfer me. She said, that's not available at this time. I said the woman on the automated recording walked me through prompts just 2 minutes ago. She asked me again who told me it was available. I told her. She said, well, it's not available now. I asked when it WOULD be avail. She said, maybe tonight. I asked her what time. Like midnight? She said, tomorrow morning. I asked her what time. Like 7am? She said, I don't have access to that information, try tomorrow. If it doesn't exist, just tell me. I would rather that than being lied to. They are ruthless when it comes to their fees, and I knew their reputation for that going in, but man, it's harsh. No wiggle room, no compassion, just mercenaries. And I guess mercenaries don't give out How Am I Doin' Surveys. NEVER. NEVER. NEVER DO BUSINESS WITH THIS BANK. YOU WILL REGRET IT, I PROMISE.
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Claudia
June 5, 2009
continued over limit fees
This bank is a fraud!!! Not only are they making money out of the outrageous interest fees that they charge (mine's is 27.24%), they are making money out of these over limit fees that they continue to charge even though I never went over my limit and ALWAYS paid my minimum payment on time! I got a $300 limit and made sure to stay below that limit. When I received my first bill, I already had a $39.00 over limit fee. They claim that the interest charge made my limit go over, my understanding from other credit card's that I've had is that if I don't pay it off the whole amount due for that 1st billing statement, then I'll accrue the interest charge. In other words, how was I suppose to know when to pay the minimum before the interest charge was going to be added when I hadn't even received a bill yet? Oh but it doesn't stop there...I have had 4 more over limit fees because every time I send in a payment and before the "due date", they claim that I should have sent the payment before the "23 grace period, which supposedly is before the interest charges are added". How is anyone suppose to know that you're suppose to send in a payment 2 weeks before the "due date" so that your interest charge won't be added? This is the most absurd thing I've ever heard. I called and have spoken to several representatives, which by the way are not friendly, they're rude and they don't seem to care about helping the customers. As a matter of fact, I spoke to a "supervisor" which was even more rude and not helpful. I don't think the customer service line is in the US because every time I call, I have a hard time understanding the representatives. Twice I called and asked the representatives that for example if I sent in $100 instead of the minimum due of $21, would that cover me and I won't be charged the over limit fee for the next statement, she said "yes, it will cover you and you will not be charged". Well guess what I had on my next bill? ANOTHER OVER LIMIT FEE! And again, I called to complain that the representative had previously told me that my $100 would cover me of any over limit fees and of course that representative said that she did not know why that representative said that and that "unfortunately" there's no record of me even speaking to anyone. So again, I asked her how much I would have to send in to cover my over limit fee and she said $90.00, I mailed in $95.00 just to be sure and guess what I got for the next monthly statement? Yet ANOTHER $39.00 OVER LIMIT FEE!!! I am so frustrated with this company and every time I call to complain, they don't provide me with another number to call the top executives of this company, instead they give me a fax #. What am I suppose to do with a fax #?!!
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Kirkobst
February 25, 2009
I tried to prevent purchase...
I made a purchase to a skin cream company in December for a "free" sample for 5.95 for a shipping and handling fee. Details were if I liked it I would be sent the product and charged a 69.95 monthly fee. I thought about it and didn't really like it after I impulsively ordered it and then I saw posts where a lot of others did the same but were charged the 69.95 fee many months and multiple times AFTER they had cancelled the orders. Well I immediately called Juniper and of course they told me the only way to cancel was with the vendor or cancel my card and wait to get another issued. I then did some serious searching and found the vendor's contact number and cancelled. The cancellation showed up on my Jan statement so I thought great -thanks to the internet and other consumers I stopped a possible night mare. WELL today I saw the 69.95 charge on my account and almost went ballistic. I calmly called juniper and explained the situation and was basically told by the foreign rep..."bottom line is I made the charge not Juniper" -so much for having them help to clear this up. I told them I will attempt to contact the company for a SECOND time to stop this and then cancel this *** card. I have never been late and pay the balance off almost every month and so last month they even cut my limit in half.
Anyways I have in 20 years only one other time with another card company called to dispute a charge and they took care of it immediately!!
I will find another (hopefully better credit card company) and cancel this company-as if they care! BUT I care so there!...my 2 cents!
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Clg
February 22, 2009
Can they ever stop?
I have the same issues as the others who are victims of the unscrupulous business practices.
I had a late fee taken off yet, they used that to increase my interest from 7.9% to 23.24%. Which I didn't know about until I was wondering why I have an over the limit fee. Because the new interest then put me over the limit at $124 month. Which then happen again next month upon making the min. payment? The assessed another over limit and increased my interest to 27.24%! Which makes my interest $165 for this month?
So if I were again to make my minimum payment according to them and then add next month interests it puts me over the limit again.
Another over limit fee and probably they would raise my interest again. Can they ever stop?
Now I would pay more than the minimum, had I not lost my job.
What can be done to stop this craziness?
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Eliza
January 28, 2009
Unauthorized billing
When the bank solicited me, they indicated it was a 'special deal' for Travel Agents like myself involving specialized points for travel and an opportunity to earn larger commissions from their travel partners. Fraudulent Representation.
As with so many others writing a complaint here, I too fell victim of them illegally withholding funds that cleared the bank. That's when I canceled the card.
After the account closed, my insurance carrier inadvertently charged something in error on the closed account. I filed a dispute with both Juniper and the insurance carrier. It took 30 days for the insurance carrier to process the credit.
Juniper added a $39 overlimit fee, a $29 late fee as well as increasing interest on the incorrect billing. Although Juniper processed the credit for the initial disputed charge, they are ILLEGALLY charging the $39 over limit and $29 late fee in addition to 31% interest on all the the incorrect billing.
Now, the kicker is, Juniper refused a physical address to Fed Ex documentation to remedy the matter. I contacted the Department of Banking and Insurance receiving a physical address as well as the president of the Credit Division, Richard Vauge.
A package was sent containing documentation and a formal letter of dispute FED EX. Juniper refused to accept the package and sent it back. They continually refuse to accept any registered documentation that would 'hold up' in court and disregard all inquiries sent to the PO Box on the statements.
Oh, and the FTC sent their same usual response - a pamphlet outlining my rights and an apology that all they can do is monitor the activies, but not ENFORCE any existing consumer protection laws.
What do we have to do to give the Dept of Banking and Insurance TEETH to SHUT disreputable businesses down.
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Timothy
January 15, 2009
Fraud
I don't know anything about this bank. They are the only company that has every called me repeatedly and I mean every hour. I don't do business with them nor would I ever.
Eligible Vehicles: Newly purchased or leased vehicles sold and registered in the Commonwealth of Pennsylvania. Vehicle must be used or leased primarily for personal or family use.
Repair Obligations: Manufacturers of new motor vehicle must repair and correct, at no cost to the purchaser, “a nonconformity which substantially impairs the use, value or safety” of the vehicle.
Eligible Time Period: Nonconformities which occur within a period of one year of delivery of the vehicle, or within the first 12, 000 miles of the use of the vehicle, whichever occurs first.
Repair or Replacement Obligations: If the manufacturer fails to correct a nonconformity after “a reasonable number of attempts, ” the manufacturer shall, at the option of the purchaser, replace the vehicle or refund the full purchase price, less an allowance for mileage on the vehicle.
Presumption of “reasonable number of attempts”: If the same nonconformity 1) has been subject to repair three times and not repaired; or 2) if the vehicle is out of service for any repair “for a cumulative total of 30 or more calendar days”, it is presumed that a reasonable number of repair attempts have been made by the manufacturer.
Informal Dispute Settlement Procedure: If the manufacturer has established an informal dispute settlement procedure which complies with federal law, the consumer must first resort to the non-binding procedure prior to pursuing a civil cause of action under the lemon law.
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pretty girl
January 8, 2009
Lowered my available credit with no reason even though my FICO jumped 36 pts the month before !!
I've had my FICO jump 36 pts last month and feeling pretty proud of my great score when I received a letter from Juniper stating that my available credit was being dropped from $2000.00 to $1100.00 because the "utilization of revolving accounts is too high" and "Account recently past due". I was shocked and pulled my own credit report . No past dues PERIOD !!! Whats going on. ??? I just read all these complaints and am wondering why is this company still in business ?
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njasc
December 30, 2008
Reduction of Credit Limit
We too received an email message advising us that we were nearing the credit limit with our Juniper-Barclays issued US Airways MasterCard. This was surprising since two weeks ago our statement had the outstanding balance at about 35% of the credit limit. Behold, we discovered that they had reduced our credit limit by more than 50% without any notice. Now our outstanding balance is closer to 90% and of course this makes us a "bad credit risk". Their customer service was absolutely useless. We've always paid on time and with more than the minimum due. We've been good customers for several years and now we get treated like this? I'm disgusted with the US credit system and find it disgraceful that companies can now create bad "bad consumers" through their actions and not of the consumer.
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sally
December 29, 2008
Credit Card Limits
What a company! They are rude and liers. They are full of hot air and when pushed for details of their decisions they hide behind Privacy Laws and Bank Policy.
Having had this card for a number of years with a measly credit limit of $2100, and having paid my bills each month I received an email stating I was approaching my credit limit when I knew I was no where near the credit limit. The Bank had decided to reduce my credit limit, hence take me from a good debt and loan to a terrible one, hence impacting my credit report!.
The story was The Economy, but the Customer Service Rep. could not not give specific details of why, then it was non-activity on the account - there was activity but paid off each month - another excuse shot down. Then when asked for what private information they had about me which lead to this decision I was told they could not give it to me as it was against the banks policy. So when I asked for a complaint number they could not even produce one.
What a load of con merchants - no wonder the country is going to the dogs, and this is the type of business our tax dollars are going to support.
The Barclays connection is interesting as I was a Barclays Customer for some 30 years and was never treated with anything but politeness and respect - that is no longer my opinion of one of the Big 4 in England.
My plan - to close this account with immediate effect and pay off the small remaining balance and go back to the old fashioned way of doing busines - using my Bank account, as this was my only active credit card. Obviously if I owed millions I would not be harassed!
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