Juniper
5 stars | | (0) |
4 stars | | (0) |
3 stars | | (0) |
2 stars | | (0) |
1 stars | | (15) |
|
Category: Business & Finances
Contact Information United States
|
Juniper Reviews
|
storm61zy
May 9, 2010
horrible customer service
Do not apply for this card! I took it out a few years ago with no problems
untill barclay took it over. I paid it in full and they didnt post my payment till a week later and raised my interest rate. They did offer to waive the late fee and I paid the daily interest charge of $14.00 for the previous month by phone with the account rep assured me again was the paid in full amount. I also paid the $40 some interest from the previous month since they said my payment did not come in on time
The next month I get a bill again. Called Juniper and they said they had no record of waiving a late fee, and they do not waive lt fees. I would have to fax them a letter and wait for them to send a transcript of the phone call. So now i have a late fee for "never" paying the late fee.
Next thing I know I have 2 late fees and a bill that was once 14.00
turns into 78.00 and they said again that I did not pay in full. This was
never resolved and after a lot of frustration from "customer service" people who speak very little english, I gave up and paid the 3 late fees the next month since I never recieved the "transcript" of the phone call
and closed the account. Do not do business with this company!
|
|
Lynzee
September 16, 2009
fees
stay away from this company. I had a rate of 5.5% - never ever a late payment. My balance went over the limit by 10.00 because of finance charge and they jacked my rate to 30%!!! i fought with them to no avail. and closed the account. They are nothing but thieves!
|
|
Kevvin
September 15, 2009
Unauthorized billing
I recently applied for a Juniper VISA through the Apple store and was instantly approved with a $4000.00 credit limit, which I used to buy a new MacBook Pro and some other items. Each month I paid approximately $1000.00 before the due date. At the end of November I paid the remaining balance of $1990.00 way before the due date.
The following month Juniper sent me another bill with a zero balance except for a finance charge of $86.12. After talking to several rude Juniper reps, I discovered the fine print on the second or third page of my statement stating that the finance charge was due a few days before the credit card payment due date. I have never heard of a credit card that has two due dates. I called Juniper and cancelled the account and sent them a check for $86.12 on 12.17.07, which was due on 12.30.07.
Today I received another bill for the previous finance charge of $86.12 plus an additional $30 finance charge and a $15 late fee. I checked my online bank statement and the $86.12 check cleared my bank on 12.31.07 and the due date was 12.30.07. I've been calling Juniper since 9AM and I get is a rapid busy signal.
After Googling "Juniper VISA fraud scam" I realized that I'm among many who are being scammed by this company.
My next step is to file a complaint with the FCC and the California Attorney General's office. Also, as an Apple consumer and shareholder, I'm notifying their corporate financial services manager. An online complaint to Apple over a month ago has gone unanswered.
|
|
Dennis McCarthy
March 19, 2009
theft
These people are thieves and incompetents. I'm on a hardship program, and they've stolen money out of my bank account even though I made a timely payment.
I took a screen shot of my account page showing that my 3/30/09 payment is paid (it won't attach here because it's too large). I took a screen shot because they pulled this one on me last month -- told me the extra payment they stole from my account was credited to my next payment, and my account page showed it. I made the mistake of believing them, and then they went ahead and hit my bank account anyway, assessed me a late charge which they won't return, plus my bank charged me for an insufficient funds hit. Juniper got an extra month's worth of my money, which violated our agreement.
The auto-pay program is supposed to end this month but I know they'll keep hitting the account because none of the customer service people -- nor anyone I've dealt with at Juniper -- knows what they're doing. They've got me on auto-pay and I know they're never going to turn it off. Yes, I've called. Yes, I've written them. Yes, I've complained until it feels like my head will explode.
They NEVER have had their dates or their figures right. NEVER. I'm at my wit's end with these thieves. Does anyone have any suggestions?
|
|
belinda boord
January 29, 2009
fraud
this is by far the worst company I have ever dealt with! over the limit fees late fees, what a crock of crap! I have great credit, never late, but for some reason it always was with this company. Cant even get a superviser on the phone. this company is raping the public!!!
|
|
Seasea4
January 13, 2009
overpayment
I always pay my card on time, if not at least 2 weeks early. This month, I apparently paid too early, before the closing date. My payment which was supposed to be for jan, was applied to DEC! Now they want another payment for Jan.
They say there is NOTHING they can do! Thisi s so frustrating. It's not the payment it's the principal. I have been penalized for paying my credit card TOO early.
|
|
November 9, 2008
Credit card rip off!
THE JUNIPER CARD AND BARCLAYS BANK IS A FINANCIAL SCAM!
I was checking out a new computer at the Santa Monica APPLE store and an employee said if I filled out a form, that I might be eligible for immediate credit with the Juniper Card with terms of 0% for 1 year. Because of my excellent credit rating, I was approved for over $1, 000 and I went home to further research their products, I then received a call that my dad had died of a heart attack and I left immediately. While out of state for almost a month, handling all the funeral arrangements and the estate business, my bills were being paid by auto-debit. When I returned to CA, I used the Juniper card and I saw on their first statement that my interest rate jumped from 0% for one year, to 29.99%!
When I called, the people at Juniper and Barclays Bank of Delaware, I waited over 15 minutes for an agent and everyone I spoke with was unbelievably rude. The supervisor said the reason the interest went up 30% was because I didn't use the Juniper card at an Apple store within 30 days! I used it 32 days later. The Apple employees explained none of this to me at either time! Before using the Juniper card, I browsed the terms and information but missed a “see below” fine print line. There is a (very small and hidden) sentence in the contract that states, if you don't use the Juniper card by Barclays Bank of Delaware in 30 days, the interest goes from 0% for a year to 29.99%. Even though I spent less than the credit limit, the interest put me over the limit! I explained the situation, and no one at BARCLAYS BANK or JUNIPER was helpful, friendly or the least bit understanding. Not only would they would not lower the interest rate, or the over limit fee, even for as a gesture of good will, they charged me a $39 late fee because while I had been on the phone with them, because I missed the payment cutoff time by 45 minutes EST! I highly suggest that you never use Barclays Bank OR Juniper! I have the feeling they may be up for a class action suit, if we really do see reform as promised, after the recent elections. I am wondering if this is one of the banks we bailed out!
To Juniper and Barclays Bank, any means, including, a small oversight from grieving the death of a parent is another way to make more money.
|
|
October 28, 2008
mastercard
In may of 2008 I took my statement to the bank and western unioned the balance of the statement to juniper.(prior to this the first month I had the card I requested that there was to be no online banking, paper billing only. they still left it online, unknown to me, they made my first payment late. So it was to be changed to paper only)So, anyway it left me with a balance of 3.69. Now its october, juniper never sent me a bill showing the balance.Which I would have taken care of then. From may to October they have been slaping on the late fees to the sum of 169.00 and never ever sent a paper bill showing the bal. of 3.69. And they want 169.oo which is not fair. ITS BAD BUISSNESS!
|
|
September 16, 2008
Credit Card
Changing a payment due date to collect late fees. I've reported this company to the FTC and all three credit bureau's, plus I paid the card, then cancelled it. Juniper not to be trusted.
|
|
September 5, 2008
Misleading and confusing billing
The company charged me the full finance charge despite the fact that I paid the balance by the statement due date.
I bought a computer from Apple on a 180 days same as cash. I received a total of 5 statements from the company. From the first statement I have received, the due date is on the 25th of the month. On the third page of the statement, they list the terms of the agreement. They list that the expiration date of the agreement is July 8th. My complaint is that this date is different from the due date. The result is that after I made what I thought the full payment of the credit card, I was still charged the full deferred finance charge. The first page did not include information about the pending expiration date of the agreement. I would have made the full payment by the due date if it was there. Their customer service representatives would not help resolve the issue.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|