In January 2007 I called Juno customer service to cancel my account. I connected cable internet the same week and was happy with my new internet connection.

I March I noticed that Juno continued charging my credit card our monthly fee for the service. I called to resolve it and they assured me that my account is no longer active.

In April I saw their transaction on my bank statement again. I then called my bank and closed the credit card Juno was using.

Last week I got a mail from Juno saying they tried to access my credit card but could not, and asked for an updated credit card number. Yes, sure :)

I am logging this compliant so If they send our account to collections I will be able to reference it.

Juno.com charged my Bank of America credit card for service I never requested. The account they were charging belonged to a person I do not know. I never authorized the charges. Juno.com charged 3 months at $14.95. Back and forth complaints from me and Bank of America investigation caused Juno.com to reimburse 2 of the 3 months. They refuse to pay back the last month from a credit card number that was obviously illegally charged. Bank of America ate the last $14.95 because they value our business. Juno.com is a thief in my opinion.

I received a letter from juno telling me that my credit card was no more available for juno to take payment. The reason is that December 26/2006 by a telephone call, we advise juno that we no longer wanted the service because we already change our internet access for another company. After that phone call we still received charges on our credit card even though they had been advise that we did not want their services anymore. Our next step was to cancel our credit card so they would know that we are not using it anymore.