I asked a question regarding a problem with my TV, for which I received a helpful answer, and so i was happy to pay the approx AU$ 22 fee. I am not happy to keep paying that fee every month however, even though I only used the service on one occasion last December. I contacted JustAnswer by email and phone (from Australia to San Francisco, so not a local call charge involved there) to let them know that an amount of approx $20 - $22 was being deducted from my credit card every month without authorisation and initially received a response that encouraged me to believe this was an honest mistake that would be rectified, and I would be refunded the excess charges, and teh monthly deductions would be stopped. Unfortunately this doesn't appear to be the case as the deductions have continued, there has been no refund of the excess charges (now in the vicinity of AU$ 120), and there has been no response to my numerous recent emails asking for an update on a solution to this problem. Like many others, I've discovered this appears not to be a reputable business, but a scam. My only option now is to cancel my current credit card, which is a pain because I'll also have to re-organise numerous legitimate monthly deductions from that account. I'm not impressed!!!

Just Answer is a joke. I asked a neurological question and got a stupid answer. The so called doctor didn't even think about the question, he just gave a bull shit answer. So I cancelled the membership right away, and they still charged me, so now I am in the process of trying to get my money back.

Just Answer is Incompetent or Dishonest
I submitted a question to Just Answer on April 30 and received a multitude of assurances that experts were working on my question and I would receive an answer in a few minutes or at most a day or two. Minutes and days passed; I made two inquiries on the website. But I was charged $28 on May 1 (credit card bill arrived later) without ever having any response or making any expression of satisfaction. Nothing promised on the website ever happened which is Incompetence. I have requested a refund. If the refund is made, it will be first response ever from Just Answer. If no refund is made, Just Answer is Just Dishonest.
Anyway, be very wary in Just Accepting anything claimed by Just Answer.

ccan't check billing

I have some old (1992-1994) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2010 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2011. Now it is April, 2011. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.