JUST ANSWER
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Category: Miscellaneous
Contact Information Queensland, Australia
justanswer.com
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JUST ANSWER Reviews
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buatista
March 30, 2010
vague answer/not helpfull
not what I expected. pricing was confusing.
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michael.l.miles
March 12, 2010
Double Billed
We only authorized for a $15 dollar charge and our credit card statement came back as $30. No way of getting a live person for help, only work via email. Watch out! Working with our Credit Card to get resolved.
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MUZANPHASE
March 11, 2010
REFUND
ASKED A MOTORING QUESTION.IT WAS STATED THERE WOULD NOT BE A CHARGE UNTIL IACCEPTED AN ANSWER.I DID NOT GET ANY ANSWERS, BUT WAS STILL CHARGED MY DEPOSIT.
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CarlI
February 25, 2010
Unauthorized credit card charges
For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.
My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online.
Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems.
When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness ofcustomer service. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them.
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gajni
February 24, 2010
www.justanswer.com
Took £20 from my account without my consent on 5th February 2010. Did not solve my problem on my laptop.
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gajni
February 24, 2010
£20 taken from my credit card without my consent
On 4th February 2010, using GOOGLE, I went into JUSTANSWER.com. I asked a question "as an administrator, could I share my Vodafone pay as you go mobile broadband with another userid area on my computer. The other area is called GUEST and does not have a password. I had tried various things and thought that if there was a way of allocating a password to the GUEST area without deleting the area then I could get the mobile broadband to work". I asked the question if they could tell me how to create a password on the GUEST area.
The answer I was given was from Bill, whose online handle was CyberWerx and claimed to be an IT Solutions Architect with 35+ years corporate experience designing and deploying WinTel PCs, Servers, Clusters and SANs.
The answer given did not change anything and I was in the same situation as when I started. They were going to charge me £10 at this point but I never pressed the accept button. I was encouraged to give further details as to what had happened but the reply form did not work. I could not click the REPLY button. There was an ACCEPT button on the screen but I did not press it.
I then asked a question again on the home screen to give me further information as I did not have the same screen setup as he had and could not enter in the same details. His answer was not possible for me. The charge now came up as £20 but I still did not press the ACCEPT button. At this point I gave up and left the site.
I find today that £20 was taken out of my credit card account on 5th February to JUSTANSWER *EXPERTS MYJABILL.COM CA
This is without my knowledge and without my acceptance.
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Mary Connolly
February 22, 2010
paid but received no answer to my question
Received an e-mail asking what I would pay for an answer to my question even though I had already paid
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Herman Hilmes
February 5, 2010
OVER CHARGE
I called for help on my computer --I had lost some info and ask them to help. They tried too but coould not fix my problem. I agreeed to the $14.00 charge on the 4th of Dec. On the 7th of Dec they charge me agin but my comp is not fixed. I agreed to the frisrt chge but not the second.
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Bolivia
February 3, 2010
Over Billing
I asked a vet question on "Just Answer" and agreed to pay $15 from my debit card. However when my bank statement came in I was charged $53.50. They refunded $15, but they still owe me $38.50. I would never agree to $53.50, because I am disabled and I live on a very limited income.
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EUGENE RANDALL
January 18, 2010
refund
I ASK A MACHANIC ON JUST ANSWER A QUESTION. HE HELPED ME OUT I WENT TO PAY THE MACHANIC I SUBMITTED $10.00 AND JUST ANSWER TOOK $100.00 OUT. I TRIED TO GET A REFUND BACK FROM THEM TWICE AND THEY WILL NOT RESPOND. GOT A HOLD OF THE BANK AND THEY CAN NOT FIND A ADDRESS, OR PHONE NUMBER ON JUST ANSWER.DOES ANYBODY HAVE THERE ADDRESS AND PHONE NUMBER SO THAT WE CAN CONTACT THEM SO WE CAN GET THE MONEY BACK THAT IS DUE TO US.YOU CAN COTACT US AT [email protected]
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