This site is very slow (i waited 7 hours and still didn't get an answer and their agent on the phone didnt flinch or offer to get it answer just automatically refunded). i have had so many problems with this company: not getting responses to emails, rude experts, glitches in the website. I do not recommend the site.

Last month I actually used the services of Just Answer.com and paid for the service on-line via bank debit card. Now this month there is an automatic re-occurring $9 "subscription fee" I being charged for. I never agreed to this subscription and I didn't have to pay one the first time I used them. This is what gets me, the telephone number they post is an automated attendant and offers no selection to speak to customer service. The website doesn't offer a customer service selection either. When I contacted my bank to seek assistance in blocking or preventing further charges I was told the only way i can stop it is to close out my account and re-open a new one. I don't have to tell you what an inconvenience this is, but I am doing anyway to stop this criminal act against me.

Please let me know if there is other ways to dispute something like this or to at least complain to them directly. I would like to at least have my complaint heard, thank you for listening.

Denise Janing-Burnside

This website offers various "professional advice" in a wide variety of areas. You choose the area, ask the question, and if you are satisfied with the response you then hit hit accept and are charged for the answer to your question. I did not hit the accept button once I had read the response to my question as it was a basic response to a medical question of which I already knew and did not answer the original question I had asked. Two days later I was online looking at my bank account, and saw that I had been charged by this company even though I had rejected their answer. This website is a fraud and they will charge you for any question that you ask them whether you agree to it or not. This goes directly against the terms and conditions that are listed on their website. I emailed the company but got no response, and their is no phone number or address with which to contact them if you have any questions or issues with their blatant lies regarding their policies and procedures listed on their website.

I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what I was willing to pay and they said they had someone registered under my e-mail acct. name and the page would not budge . After repeated attempts to undo the damage because I certainly did not get an answer of any kind because without my e-mail the program would not move forward. I had no choice but to x out of there. I called visa immediately and YES!! the amount I had agreed to was already out there on my bill. They have to know no services were received!!!. Their program was set up by them, duh!! I get the next duh!!Don't even try to use them. I looked for a telephone number still thinking I could defend my use of MY e-mail address. There is no number. They know what they are doing!!

they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
mess i will call my credit card company and stop it there. it looks likethey are not going to Quit