Further:
I paid for this service using PayPal. A couple of weeks later PayPal contacted me and asked my to identify myself and asked if I was using a different computer. My PayPal account was restricted in the mean time. I identified myself and told them I had not changed computers and my account was restored. CONCLUSION: "Just Answer" has made and unauthorised 'assualt' on my PayPal account! I'm verry glad I did not use my banking account - and 3 cheers to PayPal's security system!

Original:
I have some old (1992-1994) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2010 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2011. Now it is April, 2011. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.