Just brakes promise a complete set of brakes for $99. When they get you in the door, they make up all kinds of other needs to get you to pay more. The parts they replaced on my sons car should have lasted the life of his car unless he was in a wreck which he wasn’t. I spoke with their regional office and they stood by the fact that he did indeed need these parts. I told them I felt screwed and they did nothing about it. I would never go there again and I don’t want anyone else to make the same mistake.

My fiance's car needed obvious brake work - all four pads, as well as machined rotors. Because they advertise for $99, we took it in. However, they told us the 2007 car also needed to have the rear calipers both rebuilt. OK, fine. $500 later (which we were reluctant about but ultimately OK with), my fiance picked the car up, drove it home, then asked me to drive it because the "brakes weren't working like they used to and sounded funny." Sure enough, there was a constant grinding sound with and without applying the brakes. They also functioned at about 40% of how they previously functioned only the day before (and this was WITH all the "necessary rebuilding and repairs" they said we needed to have done. On top of all that, the entire car reeked of cigarette smoke!!! Unprofessional and incompetent to the extreme!! Avoid this shady franchise AT ALL COSTS!

The brakes ultimately were in FAR worse shape than when we brought the car in. Are you kidding me!?! These guys are a JOKE! I used to change brake pads when I was a kid, including properly bleeding the brakes like you should. I guess I should have not listened to their marketing campaigns b/c this was the MOST unprofessional experience I have ever had with any car shop, regardless of it being a small shop or national chain.

I went to just brakes on thousand oaks for there 99.00 dollar special wow 975.00 dollars later i couldnt belive it ...well as i was waiting for my advisor to tell me about my brakes i notice that there was another shop near by kwik kar ... I decided to get a second opinion so i stop by the store mgr Jesse greeted me in the parking lot walk me inside with out me even telling him what just brakes had told me about my brakes i allowed him to give me his version he said all i needed was frt brake pads clean and adjust rears and he suggested a brake flush $249.99 later i was on my way home these people need to be arrested and out off business

Boy after reading the complaints most people were dead on, that place is a rip off
the training I received to b/s people into buying needless repairs was to say the least unsettleing. I quit after 8months, and really want to help people with questions they may have before they visit or after they have visited.I will even answ. questions about brake work as well I am A.S.E. CERTIFIED. for 28 years.

I heard the squeal indicator on one of my brake pads while breaking and realized my brake pads where getting thin. For those of you who don't know, brake pad manufacturers put a small piece of metal next to their pads, which will cause the brakes to squeal as it touches the brake rotor when the pad has worn to a depth where it needs to be replaced. I know this because I have changed the brakes on my wife's car and my own car at least 4 times, and happen to be a mechanical engineer.

I entered Just Brakes, for their 99.88 replacement of my pads, because I didn't have the time to do it myself before going on a long road trip. I know that you can purchase 4 new sets ofbrake pads for around $60 dollars and $40 dollars in labor sounds very reasonable. Even if they wanted to charge me $100 in labor I would have been willing to pay but NOT EVEN CLOSE. After Just Brakes "inspection", which should be called "pull apart your brake assemblies and point to stuff while spewing out BS about what needs to be fixed", their suggested amount to fix my "problems" was $1, 200!!!

List of Things they tried to claim need to be fixed:

1. Front rotors below minimum OEM thickness and must be thrown away. $160 apiece. Recommended minimum thickness for Ford OEM rotors 1.12" which includes any where that might occur with a new pad change. Measured thickness at Just Brakes 1.117". That's 3 thousandths of an inch!! They REFUSED to put new pads on my vehicle, without changing the rotors because the DOT will not allow them to if the rotors are below the manufacturer's recommended thickness. This is complete horse manure! PLEASE find me a set it stone DOT document that states this. Another reputable dealer put new pads on the next day! By the way a new rotor will cost you no more than $60 at autozone, if you own a full size pickup. Much less if you own a car.

2. My brake fluid has "sediment" in it an needs to be fushed. $147. And by the way this needs to be done once a year or your brake system might fail. WHAT?!? I can buy newbrake fluid for $7 and siphone out the old fluid with a turkey baster. By the way, if your brake fluid contains WATER, and you are doing heavy braking, like towing a trailer down a mountain, the water might boil when coming in contact with a hot brake cylinder and cause brake issues. Never in my life have I heard of "sediment" causing a problem and by the way, how do you suggest "sediment" got in my closed hydrolic loop?!? More horse manure.

3. My caliper assembly is sticking and needs to be replaced on the two back wheels. $247 a piece. After his BS about minimum rotor thickness and sediment I stopped listening to his explanation.

4. Brake fluid has seeped out of my back rear braking assembly and "contaminated" my parking brake assembly. $300 to replace assembly.

5. etc, etc, etc,

TOTAL: $1200.

When asked which of these "services" I wanted to have performed. I simply stated "I want you to replace my pads" after which they answered. "The DOT will not allow us to replace your pads if yourotors are below the minimum thickness, Your minimum bill is $462. At which time I said, fine, I'll do it myself, Please put my brakes back together. Then I left.

The next day, I went to a 5 Star rated, honest mechanic and had my brakes inspected. He said you need new pads on all four tires, but the rest of your brake system is fine. I had him replace them all and I gladly paid him $325.

DO NOT FALL VICTIM TO JUST BRAKES RIP OFF TACTICS!!! GO ANYWHERE ELSE!! $99.88 is just a tactic to get you in the door so they can try and confuse and scare you into parting with your money. BEWARE!! BEWARE!! BEWARE!!