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Justamack
June 7, 2010
Finding unnecessary repairs to Jack up price
I took my Expedition in because the brakes were grinding. They told me I Medes to replace the calipers and that I Needed new drums at the price of over $800. I had just lost my husband who always took car of car repairs and had just replaced the drums about 6 months earlier. Not knowing that much about calipers I agreed to that but not the drums. They said by LAW they couldn't let me drive out with these needed repairs. After me stating that I didn't have $800 to spend they agreed to just turn the drums, replace the calipers and brake pads for $387. A few weeks later I had my car checks by a reputable mechanic who told me that they had not put new calipers on my car. Just Brakes is the biggest rip off and they totally take advantage of people who do not know better.
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PatK12
May 28, 2010
Rip off
So my breaks were grinding. Took it to jb and they wanted to charge me almost 1000 dollars for rotors and break pads!!! Anyone needing break work better not go to jb. If u do you WILL get ripped off. I am so pissed they tried to charge me that much. From reading other reviews I see I'm not the first they try to rip off. I wish the bbb would launch an investigation against them- and fine them for their cheating ripp off ways!!. Well nothing I can do except warn you to not do business with them . Save your money.
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Terry O.
April 5, 2010
scam / intentional damage
The store in Pinellas park tried to scam me on a brake job, until I caught them. They intentionally damaged the sensors on my car after I refused the estimate of the work they claim needed to be done. The rotors didnt need replacing, and the sensors did work until, I asked for them to return my vehicle. They claimed I needed more than $500 worth of parts and labor when I only needed pads. I had to replace the sensors they broke. I called customer service and when I was tranfered to someone named Dean, he was rude, said I had to prove everything with the old parts, which I have, and then hung up the phone. I intend to file charges against the store the manager there, and the company for intent to harm and criminal negligence for their deliberate damage on my car.
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justbroke
March 25, 2010
poor workmanship
The work done on my wifes Chevy Venture was of the lowest possiable quality.
The over lathed the rear drums.
On the fron the did calipers and pads and failed to seat the dust boot around the piston.
This caused the pistons to not retract therby causing the pads to wear prematurely and grooving the roters.
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JdCc
February 1, 2010
Bad Deal - Hustlers
Don't use them. They are crooks. I experienced the same bait and swich, pull your car apart and needlessly sell you calipers, roters and any and everything they can think of to take your money. You get backed into a corner because your car is in pieces on the shop floor. Dishonest business people.
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BoruK
January 22, 2010
Rip Off!
I drive a 2008 Nissan Atltima that I took in to Just Brakes because like everyone else, the thought of $99 repairs sounded to good to be true . . . it was! Admittantly I know nothing about cars but I know enough about human nature to know when I am being lied to about something. When I walked in I asked simply to have my brakes looked at and given an estimate. I reiterated several times I wanted no work to be done without my approval. The person at the desk had me fill out forms for the inspection, which I thought was odd, but he assured me it was for insurance reasons. Afterwards he drove my car about 25 yards into the garage and then asked me "how long have your brakes be grinding like that?" I told him they havent been grinding (he must have heard the cash register grinding up my bill). After about a ten minute inspection he came out and told me the cost to fix my brakes would be $1400! He said the "grinding" was caused by metal on metal and they needed ceramic brakes or some such non sense. I told him to put the car back together (they had already began the job!) and give me back my car. After some back and forth arguing he finally gave me back my car. I drove it down the street to another garage for an inspection, cost for repair and labor $159! Save your time and money, don't ever go to Just Brakes, because they are really Just A Rip Off!
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VenD55
December 28, 2009
Rip off
Just brakes promises a complete set of brakes for $99. When they get you in the door, they make up all kinds of other needs to get you to pay more. The parts they replaced on my sons car should have lasted the life of his car unless he was in a wreck which he wasn't. I spoke with their regional office and they stood by the fact that he did indeed need these parts. I told them I felt screwed and they did nothing about it. I would never go there again and I don't want anyone else to make the same mistake.
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UrsO93
December 18, 2009
Bad service
I took my 2007 Nissan Sentra to Just Brakes. I dropped it off at 10 AM. I called at 1pm and the manager said it wasnt done. he called an hour later and said the car didnt need anything, shocks, etc. were all fine. He called at 3 and said the brakes sit on a "special " boot that they do not carry and it would be an extra $50.00. I finally picked up the car at 4. 4 days later, I hear squeeking from the brakes, worse than when I took it in. I called the manager and he said they have to be broken in at least 300 miles. I said its been like 400 miles. He told me to give it another day or so and call him back if it repeats. So, after a couple more days, still squeeks, so I take it in. He changes the pads. 4 days later, still squeeks. I buy pads myself from Autozone and have a bud replcae them..no more squuek. $99.00 brake job comes out to 250.oo. Just Brakes suck
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RedJ76
December 8, 2009
No warranty honor
I expected an honest brake job. After all, they state "We really do care." I think they care only about running up the price, intimidating you to accept, then not honoring their warranty when you refuse to pay more than is needed. I turned down the over $300 repairs when their employee admitted it was not needed. When the manager got back he refused to honor the warranty and yelled a lot at me. He also said his employee would not say it was not needed. I hope the fellow did not get in trouble or fired for telling the truth.
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Flamberg
November 19, 2009
Rip off
I dropped of my car at Just Brakes in N Richland Hills TX for a brake job. I received a call back and was told that my car needed $1000.00 worth of repairs and that BY LAW he could not release my car. I demanded my car back and told him that was a lie. He said it would be ready in an hour. A coworker dropped me off and my car was still in the air on the rack tires off. I was told everyone was on a break and I would just have to wait. I waited and waited. Finally my car was put back together and the man slammed my keys on the counter and walked off. I was afraid that he may have made my car dangerous. I took it to a local mechanic and got what I needed all along just a brake job.
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