I dropped of my car at Just Brakes in N Richland Hills TX for a brake job.

I received a call back and was told that my car needed $1000.00 worth of

repairs and that BY LAW he could not release my car. I demanded my car back

and told him that was a lie. He said it would be ready in an hour. A coworker dropped me off and my car was still in the air on the rack tires off.

I was told everyone was on a break and I would just have to wait. I waited

and waited. Finally my car was put back together and the man slammed my keys on the counter and walked off. I was afraid that he may have made my

car dangerous. I took it to a local mechanic and got what I needed all along just a brake job.

Don’t be another victim, just don’t go Just Brakes, it was all scam.

Just Brakes ripping people off by utilizing bait & switch tactics to get people in and take apart their car so that they have no choice.
I went to Just Brakes on 600 E. Williams Cannon Rd at Austin, TX on 9/25/2009; I got terrible experience on their service.

Basically here is what Just Brakes Company (nation wide) will do to ripped you off

(1) They will offer to put your car up on the lift and mess up the car if they can. (They broke my disc caliper pin, and then they said my pin jammed inside the caliper, and then told me I need a new disc caliper). I think they think once they have the car on the lift, then they take your brake apart, during their operation, they tried to break something if they have the chance (I was not around my car area as they were checking my car).


(2) And when you want to go somewhere, they just don’t let you go, I begged them to put back everything(brake drum, disc caliper, tires) like before, they just said “because of the safety issue, they not going to let you leave, and one of the foreman told me, if I want to take out the car, I need to get a tow truck, They removed all the tires, disc calipers, brake drum from my car, how can the tow truck tow it away. They just want to keep my car there and ripped me off.

(3) They showed me some fluid that was just under some rubber seals around the two wheels cylinders on my rear drum brake. What made me suspicious though was when they tried to tell me that 3 or 4 more brake problems came out at same time, I'm a brake mechanic several years ago, the bake system for domestic car have not change a lot since then. I know 3 or 4 more brake problem would not all be leaking in the same way. I was 99.999% sure it was all a scam... Finally I need to pay $455 for all these unnecessary part replacements (2 wheel cylinders and one disc caliper). If I just re-surface the disc rotor and replaced front brake pads at other store, it cost only $69.99 at the most. Compared with $455, it is BIG different.

If you want to know more complains on Just Brakes, please go to complaint board, I regret I know this web site too late, if anyone of you wants more details on my case, please contact me at [email protected],

I also found a similar case on the Complaints Board as below:
http://www.complaintsboard.com/complaints/just-brakes-c251634.html

Scamers liers will put you in danger.

Stupid me, I let my husband take my van in for a brake check. The front brakes were just starting to rub and I understood that we'd need the front brakes replaced. Ok. But Just Brakes insisted that the back brakes had fused together - a blatant lie since I'd have felt the performance of my brakes change if the back brakes were fused. There was nothing wrong with the back brakes, but my husband okayed the repair (because I was very sick that day and he didn't want to bother me).

As if the $750 repair of the perfectly fine back brakes wasn't enough, the repair was totally botched. The brake light went on within a day and I took the van back to talk to the manager Adrian. He protested that the light wasn't his fault or his problem.

I took the van to another brake place who then told me that the master cylinder was going out because of the faulty repair by Just Brakes. Now I have to spend another $300 at another brake place to fix the repair because Adrian will NOT fix it. Not only did they destroy my master cylinder, the didn't install the back brakes correctly.

This complaint has two parts, so bear with me and read on.

Being in the same shoes as all other penny pinchers (especially with the tough economy now), i had the misfortune of taking in my vehicle to Just Brakes, because i heard a slight vibration in my rear brakes when applying them. Mind you, I have a 2002 Accord with all four disc brakes, and the disc rotors are actually bolted to avoid unnecessary chatter upon braking. Car stopped fine and straight, brake pads had 80% life left on them (from the past brake job), and I knew that all i needed was machining the rotors to make them even. Comparing the price for rotor machining in the area, it came to around $80 to machine all four, plus the labor to install them (@$100). So, being a good samaritan to my pocket, here I end up at Just brakes. The same old rehearsed spiel from them, yadi yadi yada, $99.99 and I would be all set. Well, they open everything up, and suddenly, my master cylinder is gone, i need new calipers and brake lines, my caliper is busted, and all in all, it was going to be a $1989 and some change to finish all the work . Right? all this while I had NO squishiness on my brake pedals (disproving master cylinder failure), Car stopped fine with the slightest brake touch (which disproves their theory of the master cylinder failure), stopped straight (disproving that my calipers were bad), and upon putting the car on the ramp and applying the brakes, all four wheels stopped at the same time (disproving i needed new brake lines). Anyhow, since the car was old, i decided to have the master cylinder replaced regardless. They wanted to charge me $160 for a refurbished one. GUESS WHAT? i called the Honda dealer in my area and got it for $98. Told them where to stick the rest of the repair work, and to just machine my rotors and reinstall them. Well, they had a huge problem with that, and guess they thought that might as well get my money while they can, and i paid them a total of $188 for the labor to put in the master cylinder, and the regular brake job. Well, so far the total ran to approx. $300 (with the price of the new cylinder). Well, to this day, TWO YEARS LATER, the car still has no problems. Blame that on faulty calipers, master cylinders and brake lines. HEAR THAT JUST BRAKES? not only that, I have had to stop hard many many many times since then, and no problems still.
Okay, SO, recentlygot a good price on a brand new 2008 model year accord. Being it july 2009, dealership wanted to get rid of the previous year vehicle (i know, i am a stickler for honda's...but thats just me). Anyways, I drove the vehicle in the rain and slush for a few days, and had a few kids in the car eating while i took them for a drive, just so that it would look a little bit older. And THEN, i decide to go to Just Brakes at the same location. Just to try them out. Now, this is on a three day old brand new vehicle from the factory. Apparently, i was able to take out the fuse for the whole instrument cluster, so the mileage did not show. Well, guess what people? They wanted $788 for all that was wrong with the brakes. I needed new discs, more brake lines, and two calipers for the back. Of course, i refused everything, and was given the spiel how dangerous it would be for me to drive the car out of their lot. They tried playing on my wife's sympathies who was there with me, who had a hard time keeping a straight face and tried so hard not to laugh. UNTIL, we showed them the invoice for the purchase of the car, and their faces were PRICELESS. But then, they had the nerve to tell us how brakes on new cars cannot be trusted because all work is done by ROBOTS? And that is despite the fact that NONE and i repeat NONE of the 15 or so odd customers that came in for the brakes had a bill lower than $250. NONE.
Well, the decision is all yours now my friends. My only problem is that it was a spur of the moment thing with our spare time, and neither me nor my wife thought of recording it on film until after the fact.