I have been ripped off by just brakes and would love to start a class action suit and go to the media. but i will have power with numbers. they claim they changed parts and then i find out the parts were fine and not changed and they never replaced the parts that were bad. i have been fighting with them since last october. i know there are a lot of people out there in the same situation. please come forward and lets take this to the authorities and put a stop to this.

I visited a just brakes in Lubbock a few days ago just because my front pads were making a squeaking sound. Mind you that my car only has 30.000 miles on it. Isaac the store manager called me out after about 2 hours of waiting and shows me my thick pads. He insisted that I needed calipers rebuilt front and rear of my car. This is after Kirby told me that there shouldn’t be anything else wrong with my car after he just walked around my car and finger felt my rotors. Then Isaac calls me out and tells me that I need two new rotors and the calipers, hardware and possibly a master cylinder. B.S. Isaac tried to make me feel I had to do the work or my brakes could fail at any time. I knew he was using scare tactics at this point. I took my car to the dealership and another shop down the street and they both said that the noise should work itself out. After a few days the noise went away and has not come back. The other shops also informed me that they have had the same complaints about Just Brakes. I will tell everybody I know not to take there vehicles to Just Brakes.

AFTER THEY FIXED BRAKES, WENT ON 2 MILES TEST RUN, AS SOON AS THE CAR WAS TURNED AROUND TO START BACK, BRAKES LOCK (ALL 4) SMOKING AND BURNING ALL THE WAY BACK TO JUSKBRAKES ON GULF TO BAY, CAR WAS PULLING VERY HARD, BECAUSE OF LOCKED BRAKES, GEORGE BELIEVES THE WATERPUMP STARTED LEAKING FROM THE HARD PULL, GEORGE BELIEVES HIS BRAKESSHOES, CALIBORS, DISK, AND TIRES WAS AFFECTED FROM THE HEAT OF THE LOCKED BRAKES ON THE WAY BACK, WHEN THE CAR WAS BEING TESTED, THE OWNER{GEORGE} AVISED DRIVER THAT HE {THE OWNER} WOULD NOT DRIVE THE CAR THAT WAY{BRAKES LOCK AND SMOKING FOR 2 MILES.GEORGE BELIEVES HIS WATERPUMP WAS DAMAGE BECAUSE OF THE STRAIN ON HIS ENGINE, BECAUSE THE CAR HAD TO PULL HARDER FROM THE LOCKED BARKES, WHILE TEST DRIVING.

1998 Durango $750.00 the first time one year later another $325.00. What a scam. The first time I almost had the entire brake system overhauled. I heard a little squeaking noise, took it back to Just Brakes and they told me that they had to replace some of the same parts that were put in less than 10, 000 miles ago and I would have to pay the labour. If I paid the labour to put the inadequate or defective part in why should I have to pay for the same labour for a part that should not need to be replaced.

I have a 2006 Chrysler Town and Country with only 22, 000 miles on it and I needed brake work done. I was attracted to the $99 brake service Just Brakes advertise so I took my car to Just Brakes located in Snellville, Ga. They inspected my vehicle and stated that my brake line was twisted which is restricting the flow of the brake fluid which is causing the whole brake system to overheat and damaging it. I need repair/replace my calipers, rotors, pads and the brake line. The $99 brake work I was expecting is now turning into a $600 repair work at least. Needless to say, I was pretty upset and shock. I decided to call Carmax and see if the twisted brake line and the damage it cause would be covered under my extended warranty. They recommend that I bring in my car to their shop and in not so many words, stated that Just Brakes is probably ripping me off. When I told Just Brakes that I will be removing my vehicle and I am taking it somewhere else, they tried to convince me that I am wasting my time.

Carmax inspected my vehicle and found nothing wrong with my brake line, my brakes was not overheating the brake system and all it needed was new brake pads and they also adjusted my rear brakes. While the brake work was being done, they provided a loaner vehicle. They also guarantee their repairs for 6 months. In total, I paid $237 and peace of mind that Carmax is not ripping me off.


I will never take any of my vehicles to Just Brakes ever and I wanted to let everyone know what kind of business they are and to not waste your time.