I went to their website 7/14 to check a delivery time frame, began placing the order, but canceled when I wasn't confident that the product would arrive on time. This was for a funeral on 07/15/11 and it needed to be at the funeral home no later than 11 am. I RECEIVED A CALL FROM THEIR REPRESENTATIVE who wanted to know if I needed help with my order. I was very impressed that they would call me and try and help, so I gave them a chance. I explained my concern and also I really didn't feel like I could absorb over $60 for the arrangement so that was my reason for terming the order. He asked me what I was looking to spend, and I advised that I really needed to stay in the lower $40 to upper $50 range. He told me that he had the ability to not only guarantee delivery but also provide me with FLOWERS that would be a total of $49.21. Again, I was very happy with that customer service- until I received a phone call at approximately 9:30 am on 7/15/11 advising me that the flowers I was promised could not be delivered, and that they are making a substitution. They then explained what the substitution was, and it was not acceptable. By then I couldn't contact another florist. I called the "manager" and was told I could not cancel the order, and would not be able to receive a refund. I have a picture of the "plants" they used, and they look horrible. The refuse to make good on their "guarantee" and the "manager" told me that the best she could do is issue a $10 credit.

My name is Sofa Ipes and on the e 5th of this month I place an order from your website. The order total amount paid was over one hundred dollars, but the bouquet that mom got did not even look like if it was worth more than 50 dollars. The arrangement had almost no flowers in it, nothing like the one in the picture online. I understand that it was not going to be exactly like the one I saw online, but I WAS NOT EVEN CLOSE to look nothing like it. I also requested for it to be delivered on mothers day and guess what? It was not, it was delivered on Saturday when there was no one at home and my brother had to go to and pick up the arrangement from the Flowers ETC. On Friday I also called the your customer service and spoke with Leo and asked him to get the single rose I had order to be wrapped up on the way that mom could not see it at the time they delivered it, and that did not happen either. I was very excited when I order those flowers from your web site and could not wait for mom to call and tell me how beautiful they was, but when they sent me the picture of them it a big disappointment and a waste of money. This incident just ruined my mothers day, there are no words to express how bad I feel.

I expect to get a call back from someone from your company, because I tried to call this morning and was on hold for more than 15min. I have called a total of 7 times and still no answer. i submited a claim from their website, and the ystill havent contated me.

I called the actuall florist that did the arrangement, and he apologized for the inconvinience and explained they had tried to contact just flowers to let them know there was not gonna be possible to have that arrangement ready but he said there was not answer back from them andthat if i needed something to be resolved for me to contat them.

Very, very upset. I can't imagine them being 12 yrs on business with this kind of service.


Thank you

Sofia Ipes

DO NOT ORDER FROM JUSTFLOWERS.COM Just like so many other complains on this board, I paid for a service, and did not receive that service!

I placed an order with JustFlowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They GUARANTEE delivery, according to their website. However, this is not the case.

At 6:30 pm the following day (day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted JustFlowers, I was told that a manager had a left a message on my cell phone, asking me to call them back (the message was left at 5:00 pm). When I asked where the flowers were, I was told that they could not be delivered that day (keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order.

I SAID NO! The "next" day wasn't her birthday. They should have been offering to deliver the flowers for free the next day. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver.

It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. I’m still waiting for that credit.

I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift.

This company has to be stopped! There are many complaints regarding this company available from other consumers on the internet. I am more than willing to pursue legal action against them.

For complaints about Just Flowers, go to the top:

Corporate Headquarters
JUST FLOWERS, INC.
NELSON GARRETT, owner
2127 WESTWOOD BLVD 200
LOS ANGELES CA 90025-6330
Phone: (310) 446-6242

To the person in Alexandria VA who is having an anniversary today... Don't know when you placed your order and faith in Just Flowers to make your delivery today... But here at 5:30pm they've called a shop in a neighboring city trying to get us to do it. Could be that the $4 dozen you had your heart set on (plus their charges) got refused by every shop in Alexandria at points throughout this day... Now at5:30 they call our city, TELL me this has to go today because it IS your anniversary and when they are told that we are not in Alexandria and cannot take any more orders for today for our own city much less any other--- the woman suggested that one of the staff here take it on their way home. I suggested that she do it. She said she wasn't in Alexandria- I said.. Well that makes us even, - but you've got the order and I don't. Moral of the story.. talk to someone in an apron.