Requested flowers be delivered to aunt in hospital. Was billed for delivery on Jan. 27, 09.
Today, Feb 3rd, my wife was called by Just Flowers to say that my aunt had died and did we want to change the order to a funeral arrangement. My wife did not know of the death, or even when I ordered the flowers, was taken by surprise, and said yes, assuming I had just placed the order today.
I called and they told me they were delivered on the 27th. They provided me with room number and a time of delivery. My wife then called them to ask why someone called about changing the order, and why they thought it was appropriate to notify us of the death. Samantha took the information and called back later, saying that they couldn't deliver because my aunt was in ICU so they were left with the nurses. The nurses called the flower shop today and the shop picked up the order, called Just Flowers to find out if we wanted to change the order.
She asked to talk with a supervisor, and got Richard (employee #1007), who said that he was sorry for the mixup and they'd replace the order. She said she wanted a refund. He said he couldn't because the order had been delivered. She asked for a confirmation showing the delivery on the 27th, which he could not produce, but insisted they were delivered. She asked him who had the flowers. He said the flower shop. She said that meant they were not delivered, and if we had wanted the nurses to have flowers we would have sent them some. She said that we were not ever notified they were not delivered to my aunt. It went in circles from there. We are now working through the bank to reverse the charges.

I ordered flowers for a funeral 4 days before. They did not arrive. I even called them 1/2 before to tell them the flowers weren't there and they refused to give me the name of the local florist who was supposed to make the delivery. I called the next day to get a refund and they refused. DO NOT EVER USE JUSTFLOWERS.COM THEY ARE HORRIBLE, THEIR CUSTOMER SERVICE PEOPLE ARE RUDE!

I needed to have flowers delivered on Valentine's Day. I placed the order three days prior. They never delivered the flowers. I spent the next day trying to contact them by phone and could not get them to answer. Do not order from this company. I read their policy after I ordered and it stated if the delivery is not made on time, they would deliver it the next day and take $10 off. This is unacceptable especially on a special day like valentines day. Basically their policy is saying " we don't care if the order does not make it there on time, we will deliver when we can and take $10 off." Which means no refund. I will never buy flowers online again. This is my second mishap.