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Rip Off/Excessive Charges
July 5, 2011
Rip Off/Excessive Charges/Poor Customer Svc
I took my car to Just For Brakes in Marietta, Ga back in March 2011 due to squeaking and vibration when I braked. I was inquiring about the $99 special. My car was inspected and I was told that I needed calibers. I was told the complete job would be about $400 dollars. I did not have the full amount so they decided to take half the money and I was told they then put new pads and shoes on my car. Two months prior to me taking the car to them I had brand new rotors put on. I came back two weeks later and was told they put new calibers on my car and I was all set. A week later the car started to make more noise. I took the car back and was told by the Manager that they re-did everything (pads, shoes, rotors, & calibers) and I should not have anymore problems with the car. A month later, it started again. I had my brother in law take them the car due to my work schedule and the techs stated "we don't hear anything"! I contacted the corporate office and was told to take the car to another location & they would look at it. Again, I had my brother in law to take it due to my work schedule. They also swore "we don't hear anything. I asked my brother in law to drive the car so these idiots can hear what we were hearing. He did and the tech stated "Oh that noise is normal"! I was finally fed up and took the car back to the original location and demanded that they repair my car properly. I dropped the car off about 9:00 am and picked it up at 6:00 pm. The techs never took the car apart to try and determine the problem. They backed my car up and when I returned at 6:00 pm the Manager said "we drove it 3 times and did not hear anything"! I told them that they are a bunch of liars and have Zero work ethic or integrity. I stated that I would go through their corporate office and the Manager laughed and stated "go ahead again"! These guys are the biggest rip off and the more people I talk to I'm hearing similar stories. They should not be in business! I am sending letters to their corporate office, our local consumer investigator, & other Organizations that can go in and bust these guys! They should not be allowed to get away with this!!!
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