I contracted Just Letting to act as the rental agent for my property in Fourways - what a lack of service, I am charged over R1300 per month for nothing.
I have to continuously call when the money is late - and continuously follow up - I recently had to contact the client directly in order to get payments. My utility accounts are overdue - my Telkom account was not paid for months and was suspended. The agent was informed by the tenant to close it in November by mail - the agent didnt and as it result there was a dispute that I had to get involved in - my credit rating was impacted.
The tenant also reported that the pool was not working - again the agent forgot to let me know and went and got quotes without my knowledge for R4500 - R2500. On hearing about the pump, my boyfriend fixed it for R115 - huge price difference ????
I have complete mail and cell phone account records of all the dealings with the agent - my time involved to constinuously sort things out is over R20 000 loss of income, the mails over 50 and the calls > 30. All the agent does isact as an intermediate inefficient money transfer agent - at R1300 - this is rather excessive to act as a money transfer agent - banks are cheaper