this isn't really a cmplaint imade a payment thru my visa and did not think it went so i sent it also paypal so now i have payed twice would you please send one back to paypal again this is not you mictake it is mine could yhou help me on this bothe payment went thru on the first of june for the amount of 38.00
thankyou very much
mcginnis shannonJr.

We used their services online on December 3rd, 2009. They answer a question you have and if you are satisfied with the response, you authorize them to charge your credit card a $14 fee. We needed information on our dryer heating element, which they did respond to in a timely manner. We were satisfied with the response and did authorize the charge of $14. When we looked at our bank statement, JustAnswer had actually charged us the $14 fee, five different times, thus causing overdraft fees etc. We are still waiting for them to remove 2 of the charges. Because they are endorsed by the Better Business Bureau, we assumed all would be well. Apparently, we should have researched a little more because now we have seen that they have received many complaints about this same issue. Many people have been overcharged by them and have had a difficult time getting there money back. There is no customer service contact Tel# so you can speak to someone live and so we hope that they (whoever they are?) will respond to us via email quickly.

I submitted a question and paid for an answer. Never got one.
They got my money, I did not get an answer.
Ironically they emailed me asking for money to 'make sure I got my answer'.
Never again!

A google search of the owner Andy Kurtzig will show evidence all he does is start a company and when it fails, his parents bail him out and off he goes to another adventure. He cares less about the turmoil he leaves behind for those who thought they might be able to make some money working for his current fiasco. The site claims they have doctors, nurses, veterinarians, Ph.D and Doctorate holders but before you trust them with anything, read the small print disclaimers. He has no idea who is really giving out those answers. And if you are studying through Penn Foster, they are very willing to sell you all the answers you want. But beware of those answers. If a company is so in need of business they are willing to sell answers to students, that should speak volumes to their credibilty. Ask the students who are spending money and failing tests. Ask Penn Foster if they currently have them in their sights for selling their answers.