I had an issue with my gas fireplace insert and needed to talk to an HVAC expert w/out incurring the standard $95.00 + just to have one show up and take it from there. I thought I try JustAnswer.com but now realize this was the site I needed to filter said on-line services through before continuing.

I had read the original manual, and have decent troubleshooting skills, for some reason this season my 6 year old gas fireplace would not ignite the pilot. I have pretty decent troubleshooting skills so my questions were very specific. The first three responses, the JustAnswer expert spoke around my questions, I had to re ask it.com four times before gaining any new information. While the new info was good to have, it wasn't pertinent to the fix. A complete shut down and restart of the process actually got my unit lit on third try.

I ok'd the $15.00 charge (Credit Union Visa Card) the agreed upon sum and saw charge cross w/in the week. One month later, just before Christmas, I saw $15 & $ 30 dollar charges cross my account 12/21 to 12/24. I had card cancelled/re-issued and wrote up a dispute for charges. My Credit Union had corrected the disputed $75.00 to my account and issued my new card by Monday of the New Year. My Credit Union's insurance agent is broaching the issue with Just Answer.Com