JustAnswer.com

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Category: Business & Finances

Contact Information
California, United States

justanswer.com

JustAnswer.com Reviews

SCV July 15, 2011
Fake Free Trial
I landed on the website for a pet question. The site offered a free trial. Just ask a question. If you like the results to can continue with a monthly subscription or pay as you go. I decided if I liked the results I would go with the month subscription. I posted my question. Didn't get a response. Finally more than a day later received an email I could go find my answer. It wasn't an answer it was requesting more information from me. I never received an answer and asked that my free trial be ended immediately. They charged me for asking a lawyer a question and for a months subscription. I received neither and never wanted an answer from a lawyer.
Ekone June 8, 2011
Feel I could of been scammed so be aware before using this site
Paid £11 to Just Answer for an answer to question. Have had no response to the question nor have I had any response for subsequent request for refund. Feel I could of been scammed so be aware before using this site.
Soomat June 7, 2011
Be aware before using this site
I paid £11 to Just Answer for an answer to question.Have had no response to the question nor have I had any response for subsequent request for refund. Feel I could of been scammed so be aware before using this site.
Ruu June 6, 2011
unlawfull charges
I paid for an answer to a legal question but now find I am being billed again each month for unlimited service which I definately did NOT sign up for. They have continued to draw money from my bank account for several months. The only telephone number I can find is in the States, which is great if you are in the UK. The sign up does NOT say that the fee will be recurring. This is definately an unlawful scam.
BruceLasVegas May 8, 2011
Ripping Off Experts on the Verification Process
I applied to become an expert for JustAnswer.com and was fooled by their false promises of good money to people who are experts in their field. I spent over an hour on the verification process filling out answers to their questions and they "looked" pretty legit.

JustAnswer.com said that before they approve you for their website, that Lexus Nexis will charge me $20.00 for a background verification and if they accept me, they will reimburse me. Ok, Lexis Nexus is a reputable company. I went for it and paid the money.

Don't pay the money to be verified by JustAnswers.com to be verified as an expert. They accepted me for their website before the background check and then rejected me after I paid the $20 to be verified. How convenient for them. Trust me, there is nothing questionable about my background. I cannot help to think that JA gets a kickback from Lexis Nexus, but I cannot verify that.

JustAnswer, cost me $20.00 on a false promise. What I don't understand about these scam artists is that if they will reimburse you for the background check, why don't they do the right thing and just pay it from the start. Why tell me that I am accepted and then reject me AFTER I pay the $20.00

There are far more websites out there that pay you for your expertise without charging you upfront. Stay away from this ripoff site and go to a more reputable site.

For the experts who were actually accepted, good for you. I hope you made your $20 back, but search the internet and you will find more unhappy experts who also lost $20 than the ones who were accepted.
Opilters April 20, 2011
The site says answers within minutes, maybe hours, three days later I had no answer
I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.
Jergusone April 15, 2011
They have my $48 forever without really stealing it
This website GUARANTEES that it will answer your question or refund the fee (in my case $48). The chat-room format of the website exposed me to an absolute idiot who called himself an expert. He stated, at the end of the chat, that he definitely could not answer my question but that I should contact the vendor. He did not spend the $48 and left it open for some totally different question should I be dumb enough to ask something else. So the $48 rmains unspent and available until I do! In effect, the GUARANTEE is a bet whether you can think of a question they can answer, not the reverse. Thus they have my $48 forever without really stealing it.
fraud_complaint April 10, 2011
fraud
someone tried and succeeded at guessing my debit card number, used it on the justanswer.com web site. they charged $40.00 to my bank account (without the security pin on the back). when i discovered the pending transaction that i did not make i called them right away. they said they would have someone call me back within 24hrs to take care of this. . . they never did. when i called them the next day and informed them they had not called back i got the same run around. the pending transaction is now posted (four days later) and now i have to claim fraud on my account and go through a process that i would not have had to go through had i been talking to professionals. this justanswer.com web site clearly had no concern with the fact that they allowed a fraudulent transactions to pass through their hands. i am so disgusted
Consumerwatchdog28 March 8, 2011
Scam
I contacted Just Answer.com to ask a medical question.I asked my question and paid $15 via Pay Pal, I was not only ask my telephone number AND my cell phone provider but also my email address.I was told in my "message" it would take "7 minutes until an "expert" answered my question and to "not leave the website page, we will notify you if an "expert" needs more time" Unfortunately "no expert was available" and I was left sitting in front of my computer screen for AN HOUR! When no email from an "expert" arrived I clicked the website off and went to paypal and checked my account low and behold the "good faith deposit" that was suppose to be PENDING was TAKEN OUT! So then and there I went to the resolution center to file a complaint.And then I see a message in a box asking me if I was having problems that I could contact "CUSTOMER SERVICE" 24/7.So I indeed contacted them and explained my situation, the man named "dave" did NOT speak English well (but of course) AND he was RUDE.I explained to him I did not pay to have someone blow me off and make me wait an hour, that I am a small business owner and I KNOW how pay pal works and something that is "completed" CANNOT be in a "PENDING" Status.. This really "confused" him and he tried to run around with me until I flat out called him a liar and DEMANDED my money IMMEDIATELY! He continued to try to "satisfy" me and tell me an "expert" would soon answer my question! lol I stayed on the phone with this man for 10 minutes going back and forth with him that "I am not satisfied and I have not received an answer" and that my question was a medical one and I am going to the dr in the morning anyway! I cannot WAIT 24 HOURS! (As this he said was their "policy") WHERE IS THIS LOCATED ON THE SITE!? NOWHERE! lol
He then proceeded to tell me "I will refund your money but it can take 3-5 Business Days" I told him I think not and that because I paid with PayPal and they took it out immediately they would PUT IT BACK RIGHT NOW! He stuttered a bit and when I told him I would turn them into The BBB AND PayPal his attitude shifted and he was VERY nice.. I requested a Confirmation Number and "Regretfully they do not have confirmation numbers but I could have his name and Employaa Number" Ugh, who doesn't use confirmation numbers? 0_o So I told him if I did not recieve my money in 15 minutes or less not only would I turn them into the BBB and PayPal but I would leave feedback ALL OVER THE WEB! So I bid him good day and hung up on Him.. Guess what? I GOT MY REFUND IN LESS THAN 5 MINUTES. IT CAN BE DONE!

If they scam you, CALL THIS NUMBER IT IMPOSSIBLE TO FIND IT ANYWHERE ON THE WEB!

1-888587-8220 It's 24/7

Conclusion: THIS SITE IS A SCAM BEWARE BEWARE BEWARE!!!


(All of this over $15? Yep... it's MY MONEY!)
English Gramma February 15, 2011
not as described & bait/switch
First bait & switch. You are allowed to ask a question and they show you which 'expert' will be answering; you have a chance to check their qualifications. Okay, so you give them a 'deposit' on your c.c. or paypal, then they are supposed to answer the question. If you are not satisfied with the answer, then you do not have to pay. Here's the switch, your question is then answered by a completely differernt 'expert' that you didn't select. And switch again - that 'deposit' you gave them, well, if you don't like the answer, they will KEEP your deposit, and you can ask another question, a different question, I suppose if you ask "Can I have my deposit back?" They would consider it a question, too. Anyway, my question was a pet/veterinarian type question and my expert was supposed to be a veterinarian. The switched out 'expert' answers that only a vet can answer your question. So, naturally, not satisfied I want my money back. Out of my $28.00 they want to refund [email protected], which is not a full refund. Anyway, since I used PayPal, it was eventually resolved, but just do not use JUSTANSWER.COM ever. And I don't care if they have one real live expert working for them, the remainder are not qualified.

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