JustAnswer.com

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Category: Business & Finances

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California, United States

justanswer.com

JustAnswer.com Reviews

ihatemanas11 June 24, 2010
Lousy expert from India
Look at the crap some Indian "expert" by the name of Manas11 sent me. I ran it through a plagiarism checker and it came back 80% of the answers are copied off the web. Why pay when I can google for free?

I thought I could tolerate the poor english of the expert but arghhhhhh, he gives me plagiarized work?

You may like to see the copy of the work here: http://www.box.net/shared/oa4asay4cd

Everyone, do visit JUSTANSWER if you feel generous enough to hand out money for information which others can easily retrieve in seconds for free off google.
Milt Sylwester June 20, 2010
unauthorized credit card charge
my Canon i70 printer was having problems, and I told JustAnswer I would authorize the $38 charge only if their "solution" worked. Their "solution" was "your printer is defective" which I obviously already knew and solved nothing. They charged my MasterCard anyway, which I had Mastercard reverse.
sean sweney June 11, 2010
no answer,I paid the fee.Scam !!
I asked a question {legal} paid my fee which was taken from my bank account.& days now and no answer . I want my my back, simple.This is a scam and should be stopped.
It is also a crime in the U.S.A. and in Canada.These bastards should be caught and punished to the fullest extent of the law
ilovemydawg June 8, 2010
unauthorized charges, overcharged
I asked a simple question about printer driver availability for my older printer and new Windows 7 computer. I got a smart reply that my (perfectly operating!) printer was old and that no drivers were available. That was it. I was offered a chance to pay the new low price of $7 for the response, after of course having had to put a higher amount in the "deposit" account. I was charge $16 in March, and then each subsequent month, $9 for 3 more months. A total of $43 has been charge to me, with no other contact with this company, no further questions, other than asking them how to get my money BACK form them. No response of course. My credit card company is disputing the charges for me, but I want my other $9 that was overcharged to me back as well!!!

I highly DO NOT RECOMMEND this company. Impossible to communicate with them.

JSF
GregIsTaken June 6, 2010
No response to question.
I asked JustAnswer a question regarding a fault in my washing machine. No response after a few weeks. I have no faith in this "company".

I have since requested a refund. I won't hold my breath, but will lodge another complaint when it doesn't happen in about 3-5 days.

My advice is DO NOT DEAL WITH THIS COMPANY.
pblackton April 20, 2010
Double charges
Problems w/ computer; paid $20.00; found 2 separate $20.00 charges.
cathie59 April 20, 2010
scam
We needed emergency vet 'counseling' - I sought on-line assistance, and found 'justanswer.com'. I was hesitant at first when the site required a monetary 'deposit'. I posted my question, and 3 hours later had not received ANY kind of reply. (I expected an almost immediate response, as it claimed to have 4 veterinarians 'on-line' when I posted my question.) The animal in question died. (it was an egg-bound chicken - had it been a domestic pet I would have sought a REAL veterinarian!)

I edited my post to indicate I no longer needed an answer, the animal died, and re-submitted my post. I STILL have not received a reply. After initiating a PayPal dispute, I did get a response that a portion of my money was going to be refunded.

I CERTAINLY DO NOT recommend this site. They are NOT prompt (or even timely) in responding. I will NOT seek advice/answers from justanswer.com again!!!
Jeffrey Huff April 13, 2010
No Response
Requested repair/replacement recommendations for a thermostat. No response; just repeated request for information. Now they claim I may have at least 2 questions pending. It has been at least 72 hours and no corrective action response. I don't believe they provide any service. Probably located in Nigeria, India, or Pakistan.
over_it April 11, 2010
promised to answer question and did not
I used just answer a couple of times with good results and prompt responses, I paid them per question when I was satisfied with the answers. I was offered to have unlimited questions if I subscribe to the service monthly, since I liked the service I accepted. Then, all of a sudden my questions were not responded to as promptly, or even answered at all. I gave the expert my question he asked for additional information and I provided it, he checked it over and asked when I needed it by so I gave him 4 days to work on it he said he would be able to have it to me within that time period, the deadline came and went, after asking what is going on, then he tells me he can do it in two more days, reluctantly I say okay, because I have already invested four days of my time with him, but I need it by then no later, the additional two days pass and he finally tells me he can't do it, he has other work to do, he'll open it up to one of the other programmers, still no response, when I write to asked what is going on he states that it seems as if no one saw my question. Honestly if you say you're going to do something then DO IT. If not don't make promises you can keep. If I had known this was going to happen I would have used those six days and the money to pay someone else for help, now I'm stuck with less time, no answer and money spent on nothing. Thanks for nothing just answer .com!!!
Christine Morrell April 9, 2010
question asked no answer sent back
I asked a question to one of their solicitors, I never received an answer, but they took £11 from my account. I have sent two emails to [email protected] asking for my money back. I have not received any reply.

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