JustAnswer.com Reviews
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Elise
January 12, 2009
Unauthorized billing
I asked a question on www.justanswer.com on 10/29/2008 and was asked what I wanted to pay $10, $20, $30., etc. Only $30.00 and up works on this site. I was asked if I wanted to pay extra and I clearly said NO! But I was double charged anyway and I found out when my credit card statement came.
So, on 11/23/2008 I e-mailed them since there's no phone # for the site and the # for www.justanswer.com on the billing statement, is never picked up. I requested a refund on that email and the response was that I would receive my refund.
I emailed them again on 1/10/2009 because nothing has been done about the overcharge. It turns out that they did not credited or refunded my money, which I'm still paying interest on in my credit card, but they did leave an 'open balance' for me on their site so that I can ask another question and get ripped off again!
I just receive an email from a 'Chase' person stating that they had reactivated my account and now I can ask another question. Do they want me to pay another $30.00 twice to ask when will they credit/refund my money? Or how can I get their greedy hands out of my pocket?
I've e-mailed every email address on that site and even the CEO Andy Kurtzing and have gotten no response other that the email from 'Chase' to come on back to get robbed again.
JustAnwer.com is a scam and all those people who are rebutting the negative comments about them must be JustAnswer.com staff, CEO and people with some investment in that thieve-infested-nest.
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kat
January 10, 2009
dog
I was charged twice for one service on 10/20/2008 without my knowing or authorization. I e-mailed for a refund, since they offer no phone # to be contacted, and was told I would receive the refund on 11/23/2008, but the charge is still on my credit card and a balance with them 'that I can use on their site'. I made it clear that i did not want to keep a balance with them and that if I wanted their business again, I would pay for it WHEN I used it.
I feel robbed by this people. I don't trust them, I think they are thieves, and I will never use their "services" again. BE CAREFUL with these scam artists!
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Danny
December 24, 2008
Online scam
JustAnswer says that they provide experts all over there site. They even claim on there site that 'Distinct from other answer sites on the web, our Experts are actually doctors, auto mechanics, veterinarians, CPAs, teachers, computer Experts, etc.'
This is an out and out lie to deceive people into paying money for questionable advice. JustAnswer does not ever certify that a so-called 'Expert' has any training in ANYTHING. There terms of service states,
'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications. If you do not like any answer for any reason, your sole remedy is to disregard the answer and not pay for it. Notwithstanding the foregoing, JustAnswer reserves the right, but is not obligated, to remove any content that it believes violates any of these Terms, including, without limitation, any objectionable or personally identifiable information.'
They hide this in the middle of about 5 pages of legal ease. But all over their site they claim that 'their experts' can answer your questions, even stating, 'our Experts are actually doctors, auto mechanics, veterinarians, CPAs.'
More than likely that MD who is answering your question about your childs sickness, or CPA about your sensitive tax info, is an out of work cab driver from Yonkers, sitting in his underwear at 3am, 'googling' some so-called 'expert' answers.
JustAnswer.com doesn't have ANY oversight of their 'Experts' yet makes people believe than they do. Shame on them. Don't give them any of your hard earned money.
Andy Kurtzig, their founder and CEO is a scammer for perpetrating this deception and other posts all over the internet confirm this.
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November 26, 2008
Vet Advice Hurt my Dog
Dr. Wade should not be offering advice on this website! The advice was absolutely WRONG! My poor dog is now at the vets. She has been vomiting non-stop since 2 hours after giving the aspirin.
I am worried sick I may lose her. We are waiting for the blood work to come back to find out how bad it is. I will NEVER trust anything I read on the internet again...
Dr. Wade (if he really is a doctor) told me to give my dog aspirin which can be lethal if combined with Rimydyl...the drug I stated she was on. I was unaware of this fact and gave her the aspirin. Now she is critically ill.
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Dear surfsista,
It is not uncommon for dogs to have pain at the injection site, it will usually subside in a day or 2 after getting the shots. Try to avoid petting or touching the injection areas. You could give a small dose of aspirin tonight if needed. For a small Chihuahua I would give a 1/2 tablet of the 81 mg aspirin will a meal, not on an empty stomach. If the dog is restless with the vaccinations you could also give 1/4 to 1/2 tsp of liquid benadryl.
Hope you dog gets to feeling better soon.
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Dear surfsista,
It could be any of the above. I would do the aspirin tonight and get her into the vet tomorrow to have her checked out unless it resolves with aspirin.
Best wishes,
Please press Accept if you find my answer helpful. Feedback and bonuses for good work are always appreciated!
Thanks for the opportunity to help you!
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I just gave less than a quarter of a 325mg regular strength aspirin. She weighs 9.5 lbs. I hope I did not give her too much?? I gave her around 75mg. Is this too much for a 9.5 lb dog?
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I just looked up Rimadyl and Aspirin it states you are not supposed to mix the two. See above where I gave her Rimadyl about 3 hours ago. I just gave her aspirin with it...about 75mg.
I'm very worried I have overdosed her!
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no response from Dr. Wade
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Just as a follow-up to anyone reading this website. I ended up calling the animal poison control hotline and it was a good thing I did.
Mixing Rimadyl with Aspirin is deadly. Not only that but I found out the Rimadyl prescription was too high a dose for her and the aspirin I gave was too high as well...
The poison center instructed me to giver her 1/2 of a 10mg Pepsid 2x a day for 5 days and 1 teaspoon of Magnesium one time only. The vet told me to take her off all medicine except for the Pepsid. If she shows signs of stomach problems (not eating, vomiting, diarrhea) or has black tarry stools, she will need to see a vet right away. She will not be out of the woods for 3 long days. She may develop a serious ulcer from this mistake.
I feel so bad that I made this mistake! This is a very good example why you should NOT follow internet advice online! Had the vet who responded here actually read what I wrote above "I gave her a pain pill Rimadyl and Flagyl." he would NOT have instructed me to give her an aspirin!
I only pray she does not have damage to her stomach from this serious mistake.
This online service is majorly flawed, do not take any advice offered here...
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Now my dog is at the vets undergoing tests for severe stomach distress. I'm worried sick.
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